This home-safety evaluation can help you stay safe and independent.
Questions about this benefit? SCAN Member Services is here to help: (800) 559-3500 TTY: 711
Q: When can I use this benefit?
You can use this benefit after you’ve had a fall or would like to request an in-home safety evaluation but only if you’re a current SCAN member and your plan includes the Home Advantage benefit.
Q: My wife recently had a fall. Can she use my benefit?
No, only current SCAN members with the Home Advantage benefit can use this benefit.
Q: Do I need a referral from my doctor for this service?
No doctor referral is necessary to use the benefit. If you’ve recently had a fall and would like to schedule an in-home safety evaluation, call SCAN Member Services.
Q: How many visits does this benefit include?
A licensed occupational therapist will visit your home once a year and a SCAN care navigator may make one follow-up visit to see how you’re doing.
Q: How many times can I call on a care navigator?
You can call on a SCAN care navigator whenever you have a question or need more help.