Included LGBTQ+ Health Benefit

Work with a dedicated care coordinator to get the quality, affirming care you deserve.

Care coordination for the LGBTQ+ community.

Available in most SCAN plans.

We know how important it is to have a doctor who understands and is prepared to meet the needs of their LGBTQ+ patients. That’s why we’ve teamed up with Included LGBTQ+ Health. You’ll benefit from having a dedicated care coordinator who will work with you one-on-one to help with your LGBTQ+-related care needs.

Reach out to the Included LGBTQ+ Health Care Team when you need help:

  • Finding an affirming, in-network provider
  • Getting answers to questions about your SCAN benefits, including gender-affirming care
  • Finding local and community LGBTQ+ resources
  • Understanding your medical bills
  • Answering questions from your family or community
To find out if Included LGBTQ+ Health is part of your SCAN plan, review your Evidence of Coverage (EOC) or call SCAN Member Services.

To get started:

  • Call 1-877-330-0889 (TTY: 711) to speak to a member of the Included LGBTQ+ Health Care Team, Monday through Friday, 6am – 5pm PT.
  • Or go to includedhealth.com/SCAN to activate your account and begin working with a care coordinator.

Frequently asked questions about Included LGBTQ+ Health

Q: What is Included LGBTQ+ Health?

Included LGBTQ+ Health is a benefit that provides concierge care coordination for SCAN members in the LGBTQ+ community. The Care Team can help you with a variety of LGBTQ+ health needs, including finding a doctor that is close to home, who makes you feel comfortable being exactly who you are.

Q: Who can use Included LGBTQ+ Health?

Included LGBTQ+ Health is designed to meet the unique needs of the Lesbian, Gay, Bisexual, Transgender and Questioning+ (LGBTQ+) community. This benefit is available on most SCAN plans. Check your Evidence of Coverage (EOC) to confirm that this benefit is available to you.

Q: When can I use Included LGBTQ+ Health?

The Included LGBTQ+ Health Care Team is available Monday through Friday from 6 a.m. to 5 p.m. PT. You can reach them by calling 1-877-330-0889 or by downloading and using the Included Health mobile app.

How much does Included LGBTQ Health cost

There is no cost to use Included LGBTQ+ Health if it is a benefit of your plan. Check your Evidence of Coverage (EOC) or call SCAN Member Services to confirm that this benefit is available to you.
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