Durable Medical Equipment
SCAN covers doctor-ordered durable medical equipment (DME) for use in your home. Examples of DME include hospital beds, oxygen equipment and blood sugar monitors.
For a list of DME, please call your primary care doctor or medical group (these phone numbers are on the back of your SCAN member ID card).
For questions about DME, call SCAN Member Services at 1-800-559-3500 (TTY User: 711). SCAN Member Services hours are 8 a.m. to 8 p.m., seven days a week, from Oct. 1 to March 31. From April 1 to Sept. 30, Member Services hours are 8 a.m. to 8 p.m., Monday through Friday. Messages received on holidays and outside of regular business hours will be returned within one business day. You can also email us at MemberServices@scanhealthplan.com.