Nurse Advice Line Benefit
Get answers to your healthcare questions 24/7 from a licensed, registered nurse.
Available in all SCAN plans except VillageHealth
When you have a quick healthcare question but don’t think you need urgent care, the Nurse Advice Line can help. When you call, you’ll reach a licensed registered nurse who will listen to your questions, evaluate your symptoms and provide an answer—as well as next steps, if needed.
Here are the types of questions a nurse can help you with:
- Do I need to see a doctor for my cough or fever?
- Where can I go to get a refill for my prescription that’s running out?
- What’s the best type of COVID-19 test?
So, the next time you have a question about your health or want to check on some symptoms or side effects, call 1-855-431-5537. There is no cost for these calls. It’s a great place to start when you’re not sure what to do.
Frequently asked questions about the Nurse Advice Line benefit
Q: Who can use the Nurse Advice Line?
Q: Who can use the Nurse Advice Line?
Q: When should I call the SCAN Nurse Advice Line instead of my doctor?
Q: When should I call the SCAN Nurse Advice Line instead of my doctor?
Q: It’s after hours; should I call the Nurse Advice Line or use the SCAN Telehealth Benefit?
Q: It’s after hours; should I call the Nurse Advice Line or use the SCAN Telehealth Benefit?
Q: Can the nurses on the advice line prescribe medication?
Q: Can the nurses on the advice line prescribe medication?
Q: Can the Nurse Advice Line help me find or troubleshoot my Durable Medical Equipment (DME)?
Q: Can the Nurse Advice Line help me find or troubleshoot my Durable Medical Equipment (DME)?