Frequently Asked Questions

How do I change doctors?

You can choose a new primary care doctor at any time, for any reason. To search for a doctor in your new area now, use our doctor search tool. To make the change, or if you need help choosing a doctor, call Member Services. We’ll send you a new SCAN ID card with your new doctor’s name and contact information. Please note:

  • If you switch doctors before the 20th of the month, your change will take effect on the first of the next month. For example: If you change doctors on April 15, the change will take effect on May 1.
  • If you make your change after the 20th of the month, it will take effect the first of the following month. For example: If you change doctors on April 25, your change will take effect on June 1.

Still Have Questions?

Try a search, or give us a call at 800-559-3500 (TTY User: 711).