Frequently Asked Questions
Here’s where you’ll find our most up-to-date information on health plan benefits, printable provider directories, claims and enrollment forms, and more.
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- After I submitted the enrollment application, I realized I entered an error, how can I correct it?
- Are there ways that I can save money on my medications?
- Can I check my account balance?
- Can I continue to enroll if I don't create an account?
- Can I enter a P.O. Box?
- Can I receive this information both via email and US Mail?
- Can I track my orders?
- Can I use my allowance at my local pharmacy?
- Can I use my spouse's email address?
- Changing to a Different Doctor and/or Medical Group
- Do I provide my mobile number or home number for my Emergency Contact?
- Do passwords expire?
- Does SCAN cover annual physical exams?
- Does SCAN Health Plan offer dental coverage?
- Does this affect my eligibility?
- Get more medication at one time.
- Get more medication for the same price.
- Get your medications shipped to you.
- How can I access my health information through a third-party application?
- How can I ask about my late payment status?
- How can I delete my phone numbers?
- How can I find out what my benefit allowance is?
- How can I get another copy of my bill?
- How can I make sure SCAN got my payment?
- How can I update my phone number?
- How do I change my PCP?
- How do I Contact a Supplemental Benefit Provider?
- How do I go paperless?
- How do I know which pharmacy to use to fill my prescriptions?
- How do I make edits?
- How do I place my order?
- How do I receive my SCAN materials in a format that I can read?
- How do I send my payment?
- How do I update my auto-pay account details?
- How do Medicare star ratings work?
- How do Medicare star ratings work?
- How do Medicare star ratings work?
- How does this new regulation change how I get my health information?
- How long does it take to get my order once I've placed it?
- How often will I get a bill from SCAN and when is payment due?
- How will I know if the drug I’ve been prescribed is covered by SCAN?
- I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?
- I lost my SCAN ID card. How can I get a replacement?
- I take aspirin every day. Can I use my allowance to buy it?
- I want to verify or confirm my balance. Who can I talk to?
- If I don't select a Dental provider, how will a Dental provider be chosen for me?
- If I don't select a PCP, how will a PCP be chosen for me?
- If I elect to receive these documents online, how do I switch to receiving via US Mail? (or vice versa)
- If I include my email address, am I going to be "enrolled in many marketing promotions"? (I.e. will I get an overwhelming amount of correspondence from SCAN?)
- If I indicate that I don't have other prescription drug coverage, will that impact my eligibility?
- If I travel outside the SCAN service area and need emergency care, what should I do?
- If my doctor is contracted with SCAN but I do not see the Medical Group that I normally see them through can I still see them through my current Medical Group?
- Is the flu shot available at all pharmacies?
- Is the full name of the Authorized Representative required?
- Is there a shipping and handling charge?
- Is this going to affect my eligibility?
- I’m a new SCAN member. When will I get my ID card?
- I’m going on vacation and want to refill my prescriptions before I leave, but the pharmacy says it’s too early to refill them. What should I do?
- I’m moving to a new address in the same county that I currently reside in and want to keep my existing plan.
- My friends are interested in joining SCAN. What should I tell them to do?
- My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?
- Q: Are there generic options for my medications?
- Q: Do I have to sign up to use the Price a Medication tool?
- Q: How do I check if my medication is covered and compare prices?
- Q: How do I use the Price a Medication tool?
- Q: How much do I pay for my medications?
- Q: What are drug tiers?
- SCAN Patient Access API Approved Third-Party Applications (TPAs)
- Should I enter my Mobile phone number or Home phone number?
- Should I use my mobile number or my home number?
- Sign up for auto-refill.
- Switch to a Preferred pharmacy.
- The county I live in has a monthly premium. How will I be billed, and how do I pay it?
- Try a pill box.
- View Payment Disclosure
- What are the requirements for entering a password?
- What can I do on this Review page?
- What can I do to impact star ratings?
- What do I do if I don't have an email address?
- What do I need to enroll?
- What does the information on my billing statement mean?
- What if I don't have my Medicare card?
- What if I don't have my Medicare Number?
- What if I don't see my address in the Google selection?
- What if I don't see my language listed?
- What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?
- What if my Emergency Contact relationship is not listed?
- What if the cost of my order is less than my allowance?
- What if the cost of my order is more than my allowance?
- What is Interoperability and what does it mean for you?
- What is the advantage of creating an account?
- What is the benefit of this regulation?
- What is the difference between "I am the person listed….." and "I am the person authorized……"?
- What is the difference between automatic deduction from Social Security and Railroad Retirement Board (RRB)?
- What should I do if I receive a bill for covered services?
- What type of Relationship do I enter?
- What type of things is Medicare looking at when rating plans?
- What’s the largest supply of prescription drugs I can get at one time?
- When can I join a plan?
- When does open enrollment end?
- When will I find out if my application was accepted?
- When will my automatic deductions begin?
- Where can I find a catalog?
- Where do I find the additional drug coverage Group # ?
- Where do I find the additional drug coverage ID # ?
- Where do I find the Medi-Cal number?
- Where do I get my lab work done and how do I get my results?
- Where do I provide my payment account information?
- Who do I call at SCAN if I have a question about third-party application access?
- Who do I talk to if I have questions about my bill?
- Why are we asking for this?
- Why are we asking for this?
- Why are we asking for this?
- Why are we asking?
- Why are we asking?
- Why are we asking?
- Why are you asking me for my Emergency Contact?
- Why did I get a bill?
- Why did I get a late payment notice?
- Why do I need to enter my name twice?
- Why do I need to provide this information if I have a $0 premium plan?
- Why do I need to provide this information?
- Why do I need to provide this information?
- Why do I need to provide this information?
- Why do I need to provide this information?
- Why do I need to select a Dental provider?
- Why do I need to select a PCP?
- Why does SCAN’s banking portal take me to U.S. Bank’s website?
- Why haven’t I gotten a bill?
