SCAN Club Issue 1 2024

Medical Group Portal or SCAN Online Account? SCAN Members Who Use Both Can Get a Better Look at Their Care

A patient portal at your medical group and your SCAN online member account are different in some ways and alike in others. But together, they give SCAN members a more clear and complete picture of their healthcare and more opportunity for better coordinated care.

Senior man sits at laptop and smiles.


SCAN Online Member Account
Patient Portal
Provided by SCAN Provided by your medical group

Gives you online access to your SCAN plan and benefits as well as ways to use them.

  • View all your plan materials
  • Send secure messages to SCAN Member Services
  • Order mail-order prescriptions through Express Scripts Pharmacy
  • Change your primary care doctor
  • Set your communication preferences
  • And much more!

Gives you online access to information and other aspects of the care provided by the medical group’s doctors and other providers.

Depending on what your medical group’s portal offers, you may be able to:

  • Find past and current medical records
  • Book appointments
  • Send a message to your doctor
  • Check on test results
  • Check on the status of a referral request.
Accessed online using a computer or smartphone. Accessed online using a computer or smartphone.
Available 24/7 Available 24/7

Why it’s a good idea to have both a SCAN online member account and a patient portal

  1. You will have a more complete picture of your whole healthcare experience, which can make it easier to track and coordinate your care.
  2. You can view and manage most aspects of your care 24/7—when it’s convenient for you and without a wait!

Need help setting up a SCAN online member account or a patient portal? Call HEALTHtech at 1-833-437-0555 (TTY: 711), 24/7. $0 copay for SCAN members.

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