It is with great pleasure to welcome you to the 4th Train the Trainer Conference! We are excited for this event and can’t wait to see all of you! This conference will highlight optimal approaches to amplify patient satisfaction and explain the concept and impact of health literacy. We’ll discuss how to best meet senior patients’ needs and preference while delivering high-quality healthcare. Additionally, attendees will be able to participate in training workshops that shares instructional methods to empower staff to be active participants in improving patient communications and health outcomes.

With the conference coming upon us, we want to make sure that you have all the information you need. All handouts and presentations can be found here. If you wish to take notes on hard copy handouts, please print and pack them prior to the conference. If you plan to view handouts on your tablet, we recommend that you download and save all the documents prior to the conference. While the conference center has internet access, the speed of internet service will depend upon traffic and may be too slow for downloads.