It is with great pleasure to welcome you to the 5th Train the Trainer Conference! We are excited for this event and can’t wait to see all of you! This conference will highlight optimal approaches to amplify patient communication and provide attendees with insights on identifying 5-Star measures as they relate to access to care, care coordination and new patient Onboarding. In addition, attendees will also participate in training workshops and demonstrate how to facilitate training activities.
With the conference coming upon us, we want to make sure that you have all the information you need. All handouts and presentations can be found here. If you wish to take notes on hard copy handouts, please print and pack them prior to the conference. If you plan to view handouts on your tablet, we recommend that you download and save all the documents prior to the conference. While the conference center has internet access, the speed of internet service will depend upon traffic and may be too slow for downloads.
You’re invited:
February 26, 2020
8:00 a.m. to 2:30 p.m.
SCAN Health Plan Office Staff Training
Train the Trainer Conference
SCAN Health Plan Headquarters
3800 Kilroy Airport Way
Training Rms. A, B, C
Long Beach CA, 90806
Train the Trainer #5 – February 26, 2020
February 26, 2020
- Train the Trainer 5 – Agenda
- New Patient Onboarding – Presentation
- New Patient Onboarding – Tip Sheet
- Care Coordination – Presentation
- Care Coordination – Tip Sheet
- Access to Care – Presentation
- Access to Care – Tip Sheet
- Patient Referral Best Practices – Tip Sheet
- CAHPS Concept Model
- CAHPS Composite Questions
- CAHPS 2018 Template
- CAHPS 5-Star Best Practices
Train the Trainer #4 – March 12, 2019
March 12, 2019
- Final Presentation- Train the Trainer 4
- Improving Health Outcomes Activity Results
- Train the Trainer 4 – Agenda
- Improving Health Outcomes Workshop
- HOS Workshop Instructor Guide
- Health Outcomes Case Study for Charlotte
- HOS Tipsheet
- Health Literacy Presentation
- Health Literacy Instructor Guide
- Activity 1 – What is it like
- Activity 2 – Practice using living room language
- Activity 3 – Practice situations
- Health Literacy Tipsheet
- ACTION Planning and SMART Goal Development Presentation
- Action Plan – Activity Pt 1
- Action Plan – Activity Pt 2
Train the Trainer #3 – September 26, 2018
September 26, 2018
- Train the Trainer 3 Agenda
- Improving Health Outcomes - Presentation
- Health Outcomes Survey Tip Sheet
- Access to Care - Presentation
- CAHPS Tip Sheet
- Urinary Incontinence Tip Sheet
- Depression Tip Sheet
- NIA - Depression Age Page
- NIA - Falls and Fractures Age Page
- NIA - Urinary Incontinence Age Page
- NIA - Falls – Safety Checklist
- Wexner - Physical Activity: Conditioning Exercises – Sitting
- Wexner - Physical Activity: Conditioning Exercises – Standing
- Referral Tip Sheet
Train the Trainer Conference
February 28, 2018
- Train the Trainer 2 – Final Presentation
- Train the Trainer Conference Agenda
- Medication Adherence – Instructor Guide
- Medication Adherence – Tip Sheet
- Medication Adherence - Presentation
- Care Coordination – Instructor Guide
- Care Coordination – Tip Sheet
- Care Coordination - Presentation
- OST Course Catalog FAQs
- Upping the Ante with Employee Engagement Appendix
Train the Trainer #1 – September 27, 2017
Sept. 27, 2017
- Final Presentation – Full Conference Presentation
- Jeopardy Template
- Train the Trainer Reward Program Description and Agreement
- Future State for a Patient - Transcription from Group Activity
- Train the Trainer Introduction
- Train the Trainer Agenda
- Onboarding Training Presentation
- Onboarding New Patients Instructor Guide
- Onboarding New Patients Tip Sheet
- C.L.E.A.R. Training Presentation
- C.L.E.A.R. Instructor Guide
- C.L.E.A.R. Tip Sheet
- H.E.A.T. Training Presentation
- H.E.A.T. Instructor Guide
- H.E.A.T. Tip Sheet