Quality Improvement Program

Since our founding in 1977, SCAN Health Plan has been dedicated to our mission of keeping seniors healthy and independent. 

SCAN believes our members are a vital part of the healthcare team. By partnering with members, their families and doctors, we build a foundation for successfully achieving quality outcomes. This person-centered approach ensures safe, quality, individualized care for all members.

As a Medicare Advantage and Prescription Drug (MAPD) Plan, SCAN works with a network of providers to offer Medicare-covered medical and behavioral healthcare and services, as well as supplemental benefits.

SCAN also works with the California Department of Health Care Services to enroll and serve dually enrolled Medicare and Medicaid members in Los Angeles, San Bernardino and Riverside counties, providing Medicare and Medi-Cal-covered services in one, comprehensive plan.

SCAN’s Quality Improvement Program includes clinical and non-clinical care services for all SCAN members. Quality improvement is a continuous process that includes regular review and implementation of meaningful and relevant programs, based on nationally recognized research, evidence and best practices in collaboration with the SCAN provider network. 

SCAN has modeled our own Quality Improvement Program on the Institute for Healthcare Improvement (IHI) Triple Aim. SCAN’s quality efforts include three goals:

  1. Improve the health of the population.
  2. Enhance the patient experience of care (including quality, access and reliability).
  3. Lower the cost of healthcare.

One way we’re able to continually improve how we serve our members is by collecting clear and accurate information through regular assessment opportunities, like the annual Healthcare Effectiveness Data and Information SetHealth Outcomes Survey and the Consumer Assessment of Healthcare Providers and Systems surveys.

To learn more about SCAN Health Plan’s Quality Improvement Program, email SCAN Health Care Services Quality and Compliance.