SCAN’s Response to COVID-19

SCAN is committed to keeping our members and the seniors we serve healthy and independent – and never has that been more important than in the global pandemic we are facing right now. It’s a serious threat, one that goes beyond physical health. Given that the measures designed to keep us safe are also keeping us isolated, SCAN has responded with a range of services and support that build on our 40-plus years of meeting the unique needs of seniors.

Couple Sitting at Table

For Our Members

Keeping our members safe, healthy and independent is our priority.

Ensuring Coverage

We are updating our plan coverage and procedures as needed to ensure our members have access to care, medications and necessary supplies. During this time, we are:

  • Waiving copays for primary care visits, including those done virtually (many members have $0 copays already; we’ve extended this benefit to all members through the June 2021.
  • Waiving copays for outpatient visits with behavioral health professionals (psychologists, therapists and the like), because many of us need some support for our mental health right now!
  • Allowing medication refills sooner, or in greater quantities, so that members aren’t in danger of running out 
  • Covering medication delivery from local pharmacies
  • Following all other guidance from Medicare
SCAN benefits also include:
  • $0 coverage for lab work, including COVID-19 tests
  • $0 telehealth benefit for urgent care-type needs
  • Mail-order pharmacy coverage with $0 copays for many drugs, plus free shipping
  • Discounts on a 3-month supply of prescription medications

Providing Support

In addition, we are committed to supporting those members who may be at greater risk given the current shelter-in-place mandates. If there’s a need (for meals, for example) we’ll tap into their benefits, if applicable, or arrange for community services.

We’re reaching out:
  • We are calling our high-risk members – such as those on oxygen or who are homebound – and those who we know live alone to make sure they have what they need to stay healthy at home.
  • Our Senior Advocates (SCAN members who are also employees) are on the job – safely, from home – and continue to make birthday and welcome calls to their fellow members. More than “just” a friendly call these days, the Advocates also listen for unmet needs.
We’re responding:
  • Our Member Services team is prepped with additional information to help members who call get the care they need, including prescription refills and help signing up for up to a 3-month supply from retail pharmacies or home delivery from Express Scripts PharmacySM, or resources for meals and needed supplies.
For more information, see our FAQs 


For Our Community

Keeping all seniors safe during this time is a community effort. We’re in this together.

One on One Support

  • While most in-home visits have stopped, all our clinical programs continue with visits done by phone and needed services still being arranged for and provided.
  • The resource and referral line remains fully staffed and is a go-to source of information for seniors and their caregivers: 1-866-563-7380.

Emergency Funding

  • In addition to our quarterly grant cycle, we are evaluating and funding additional requests on an ongoing basis. To-date, giving an additional $1,370,000 to the organizations below so they can respond immediately to the increased demand for their services.

Funding Round 1

Funding Round 2

Community Action Partnership of Orange County

Age Well Senior Services

Food for Thought

Alzheimer's Orange County

Institute on Aging's Friendship Line

California Association of Long Term Care Medicine (CALTCM)

Mizell Center

Food Share

Project Angel Food

Human Services Association

Second Harvest Food Bank of Orange County


United Way of Inland Valleys and 211 Riverside

Smiles for Seniors Foundation


Senior Concerns


Funding Round 3

Funding Round 4 

Christian Outreach in Action

Antelope Valley Partners for Health 

Interfaith Ministries of Greater Modesto

Catholic Charities San Bernardino and Riverside Counties 

Meals on Wheels - Orange County (formerly SeniorServ)

Jewish Family Service San Diego 

Meals on Wheels West

Salvation Army - Long Beach Corps and Community Center 

San Francisco-Marin Food Bank

The LGBTQ Center Long Beach 

Serving Seniors

Valley Community Pantry 

St. Vincent Meals on Wheels


The Health Trust


Turlock Gospel Mission


United Samaritans Foundation



Funding Round 5

Funding Round 6 

Community Action of Napa Valley

API Forward Movement

Community Action Partnership of San Bernardino County


Food Finders


Redwood Empire Food Bank



Funding Round 7

Funding Round 8 

Healthy Aging Association

Love Our Neighbors 

WISE & Healthy Aging

Ceres Community Project 

The Salvation Army Hemet Corps

Lutheran Towers 

AIDS Food Store

Alzheimer's Los Angeles 


Funding Round 9

Funding Round 10 

Healthy Aging Association

Alzheimer’s Association - Southland Chapter

Love Our Neighbors

EngAGE, Inc.

Modesto Gospel Mission

The Salvation Army Long Beach Corps and Community Center

Community Action of Napa Valley



Funding Round 11

Funding Round 12 


Age Well Senior Services

Food For Thought

Foodbank of Southern California

Orange Senior Center

Inland SoCal United Way

Project Access

Jewish Family Service of San Diego


Los Angeles LGBT Center 


Meals on Wheels San Diego County 


Meals on Wheels West 


Mizell Center 


Project Angel Food 


Redwood Empire Food Bank 


Senior Concerns 


Smiles for Seniors Foundation 

  Special Service for Groups/Asian Pacific Islander Forward Movement (APIFM) 
  WISE & Healthy Aging 

For Our Employees

Our mission doesn’t live on the walls of SCAN, it’s in the hearts of our employees. So keeping them safe is a priority.

Workplace Safety

  • We’ve mobilized almost 1200 SCAN employees to work from home; leaving fewer than 100 at SCAN headquarters, following social distancing protocols in a sanitized workspace with provided masks and gloves

Work With a Purpose

For employees whose work hours are impacted negatively by the COVID-19 situation, we’re offering two ways to gain additional hours:

  • Our member outreach program, enabling us to connect with even more members during this socially isolating time, and
  • Through VTO. We have greatly expanded our Volunteer Time Off (VTO), now paying employees for up to 8 hours of volunteer time per week via opportunities vetted by our own Volunteer Action for Aging team