SCAN’s Response to COVID-19
SCAN is committed to keeping our members and the seniors we serve healthy and independent – and never has that been more important than in the global pandemic we are facing right now. It’s a serious threat, one that goes beyond physical health. Given that the measures designed to keep us safe are also keeping us isolated, SCAN has responded with a range of services and support that build on our 40-plus years of meeting the unique needs of seniors.

For Our Members
Ensuring Coverage
We are updating our plan coverage and procedures as needed to ensure our members have access to care, medications and necessary supplies. During this time, we are:
- Waiving copays for primary care visits, including those done virtually (many members have $0 copays already; we’ve extended this benefit to all members through the end of the year).
- Waiving copays for outpatient visits with behavioral health professionals (psychologists, therapists and the like), because many of us need some support for our mental health right now!
- Allowing medication refills sooner, or in greater quantities, so that members aren’t in danger of running out
- Covering medication delivery from local pharmacies
- Following all other guidance from Medicare
- $0 coverage for lab work, including COVID-19 tests
- $0 telehealth benefit for urgent care-type needs
- Mail-order pharmacy coverage with $0 copays for many drugs, plus free shipping
- Discounts on a 3-month supply of prescription medications
Providing Support
In addition, we are committed to supporting those members who may be at greater risk given the current shelter-in-place mandates. If there’s a need (for meals, for example) we’ll tap into their benefits, if applicable, or arrange for community services.
We’re reaching out:- We are calling our high-risk members – such as those on oxygen or who are homebound – and those who we know live alone to make sure they have what they need to stay healthy at home.
- Our Senior Advocates (SCAN members who are also employees) are on the job – safely, from home – and continue to make birthday and welcome calls to their fellow members. More than “just” a friendly call these days, the Advocates also listen for unmet needs.
- Our Member Services team is prepped with additional information to help members who call get the care they need, including prescription refills and help signing up for up to a 3-month supply from retail pharmacies or home delivery from Express Scripts PharmacySM, or resources for meals and needed supplies.
For Our Community
One on One Support
- While most in-home visits have stopped, all our clinical programs continue with visits done by phone and needed services still being arranged for and provided.
- The resource and referral line remains fully staffed and is a go-to source of information for seniors and their caregivers: 1-866-563-7380.
Emergency Funding
- In addition to our quarterly grant cycle, we are evaluating and funding additional requests on an ongoing basis. To-date, giving an additional $1,370,000 to the organizations below so they can respond immediately to the increased demand for their services.
Funding Round 1 |
Funding Round 2 |
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Funding Round 3 |
Funding Round 4 |
The LGBTQ Center Long Beach | |
Funding Round 5 |
Funding Round 6 |
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Funding Round 7 |
Funding Round 8 |
Funding Round 9 |
Funding Round 10 |
Funding Round 11 |
Funding Round 12 |
Special Service for Groups/Asian Pacific Islander Forward Movement (APIFM) | |
WISE & Healthy Aging |
For Our Employees
Workplace Safety
- We’ve mobilized almost 1200 SCAN employees to work from home; leaving fewer than 100 at SCAN headquarters, following social distancing protocols in a sanitized workspace with provided masks and gloves
Work With a Purpose
For employees whose work hours are impacted negatively by the COVID-19 situation, we’re offering two ways to gain additional hours:
- Our member outreach program, enabling us to connect with even more members during this socially isolating time, and
- Through VTO. We have greatly expanded our Volunteer Time Off (VTO), now paying employees for up to 8 hours of volunteer time per week via opportunities vetted by our own Volunteer Action for Aging team