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Seniors and You Handout

This handout accompanies our senior sensitivity course, Trading Ages, and educates provider office staff on important senior sensitivity issues.

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(69.9kb)

Patient Satisfaction & Dealing with Difficult Patients

This handout includes tips for provider office staff on how to improve 5-Star CAHPS Patient Satisfaction. It may be useful to print it out and keep it...

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(56.6kb)

Medication Adherence Handout

This handout includes tips for provider office staff on how to improve 5-Star Medication Adherence. It may be useful to print it out and keep it in your...

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(395.9kb)
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(406.8kb)