Showing 1 - 10 of 46 Results

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Why Some Drugs Aren’t Covered and What You Can Do About It

When George took two new prescriptions to the pharmacy to be filled, the pharmacist told him only one was covered by his insurance. He had the one prescription...

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Our Promise to You: We’ll Treat You Like Family

Treating members like family is more than a philosophy for many of us at SCAN. “I’ve always told my staff that I expect them to treat every caller...

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Focus on Extra Benefits

SCAN Senior Advocates tell us that some of the members they talk with—even those who have been with SCAN for a while—don’t know about all the extra benefits...

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CEO Message: Let’s Keep It Going

We make a commitment to every SCAN member to deliver quality healthcare and exceptional service. That’s what this issue is all about: helping you get the...

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Ask Member Services

I heard that Member Services hours are changing on April 1. Why is that? What’s this survey that came in the mail? Should I bother filling it out?

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From Here to There to Get Your Care

Doug’s car is in the shop. The mechanic just called to say it would be three more days before it would be ready. But Doug has a doctor’s appointment in...

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Where You Go When You Need to Know

Questions about your health or medical care? Call your doctor. Do you have concerns about your physical or emotional health, tests and screenings, medications...

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Coping in Uncertain Times

We know our members have lived through challenging and uncertain times in their lives. You are a resilient bunch! Even so, in these days of COVID-19, it’s...

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SCAN in the Community

SCAN began in 1977 as a local collaboration among senior service organizations. While today we serve more than 200,000 health plan members, we also support...

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Watch Out for the COVID-19 Cons

Scammers are using the COVID-19 crisis in their latest attempts to trick seniors into giving up money or sensitive personal information about their healthcare....