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FAQ

Why haven’t I gotten a bill?

You may not have gotten a bill if: You don’t have a balance owed to SCAN at this time. A credit has been applied to your account. You’re enrolled...

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What is Interoperability and what does it mean for you?

According to the Centers for Medicare and Medicaid Services (CMS), interoperability aims to give people access to their health information when they need...

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Mental Health Benefits

Mental Health Services Benefit Important: If you’re thinking about harming yourself or someone else, get help right away by calling or texting 988 to reach...

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Transportation Services

SCAN Health Plan offers a Medicare Advantage Transportation Services Benefit to SCAN Members via certain SCAN Health Plans.

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Frequently Asked Questions

Here’s where you’ll find our most up-to-date information on health plan benefits, printable provider directories, claims and enrollment forms, and more. Please...

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Welcome Back!

What are we welcoming you back to? Life! You worked hard to stay safe during the pandemic, and SCAN was there with you. We’ve been working throughout these...

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Prepare Now for a Natural Disaster

The most important thing you can do to stay safe during a natural disaster happens well before a disaster hits. Get ready for a wildfire, flood, hurricane,...

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Caregiver Support Benefit

For SCAN members who have or are caregivers, find out about Respite Care.

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Personal Emergency Response

With SCAN’s Personal Emergency Response System (PERS) benefit, you and your loved ones can have peace of mind that help is just a push of a button away...

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