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FAQ

My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?

If you need transportation to routine medical appointments with your SCAN doctor or other healthcare provider—or to pick up a prescription from a pharmacy...

FAQ

Does SCAN cover annual physical exams?

Yes! It’s important to see your primary care doctor at least once every year. These exams are when your doctor will recommend any preventive tests and...

FAQ

How do I go paperless?

  Click this link to log into your online SCAN member profile and sign up for e-delivery of your required member materials.

FAQ

My friends are interested in joining SCAN. What should I tell them to do?

Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

How can I make sure SCAN got my payment?

If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...

FAQ

How can I ask about my late payment status?

For questions about your late payment status, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

How do I send my payment?

You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...

FAQ

I want to verify or confirm my balance. Who can I talk to?

For questions about your balance, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking...

FAQ

How do I update my auto-pay account details?

To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

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