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Is the flu shot available at all pharmacies?
The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...
Does SCAN cover annual physical exams?
Yes! It’s important to see your primary care doctor at least once every year. These exams are when your doctor will recommend any preventive tests and...
I lost my SCAN ID card. How can I get a replacement?
We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...
I’m a new SCAN member. When will I get my ID card?
Your ID card should arrive in the mail approximately 10 days after your application is processed.
Why did I get a bill?
You got a bill for one of the following reasons: Your SCAN plan includes a monthly premium. You’ve enrolled in an optional supplemental plan. ...
Q: What are drug tiers?
Every medication on the SCAN Formulary (list of covered drugs) is on a “tier.” The cost of the medication depends on which tier it’s on—the lower the tier,...
Where do I get my lab work done and how do I get my results?
If you need to have lab work done, your doctor will direct you to the lab used by your medical group. There may be more than one lab location that you...
Q: How much do I pay for my medications?
Click on the Price a Medication box above and enter the drug name and your zip code. Your search results will tell you how much your medications cost at...
Q: Do I have to sign up to use the Price a Medication tool?
Yes. You’ll be asked to sign up after you click on the Price a Medication box above. Then, as with our other “single sign on” connections, you will go...
Q: Are there generic options for my medications?
Many of the medicines that your doctors prescribe could have generic versions available. Using the generic versions will usually cost you less. Use the...
