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Mental Health Services Benefit

Important: If you’re thinking about harming yourself or someone else, get help right away by calling 911 or an emergency 24-hour-a-day hotline like the...

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

Who do I talk to if I have questions about my bill?

If you have questions about your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by...

FAQ

Why did I get a late payment notice?

You may have gotten a late notice if: Your bill payment, optional supplemental plan payment or late enrollment penalty payment were received after...

FAQ

Why haven’t I gotten a bill?

You may not have gotten a bill if: You don’t have a balance owed to SCAN at this time. A credit has been applied to your account. You’re enrolled...

FAQ

I’m a new SCAN member. When will I get my ID card?

Your ID card should arrive in the mail approximately 10 days after your application is processed.

FAQ

I lost my SCAN ID card. How can I get a replacement?

We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...

FAQ

Why did I get a bill?

You got a bill for one of the following reasons: Your SCAN plan includes a monthly premium. You’ve enrolled in an optional supplemental plan. ...

FAQ

My friends are interested in joining SCAN. What should I tell them to do?

Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...

FAQ

I’m going on vacation and want to refill my prescriptions before I leave, but the pharmacy says it’s too early to refill them. What should I do?

We can definitely help you get a vacation supply of your medications. Have your pharmacist call the Pharmacy Help Desk number on the back of your ID card...