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FAQ

Is the flu shot available at all pharmacies?

The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...

FAQ

I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?

Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...

FAQ

My friends are interested in joining SCAN. What should I tell them to do?

Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...

FAQ

My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?

If you need transportation to routine medical appointments with your SCAN doctor or other healthcare provider—or to pick up a prescription from a pharmacy...

FAQ

Does SCAN cover annual physical exams?

Yes! It’s important to see your primary care doctor at least once every year. These exams are when your doctor will recommend any preventive tests and...

FAQ

What should I do if I receive a bill for covered services?

If you’ve already paid your copayment or coinsurance for a covered service, you shouldn’t get another bill from your doctor or specialist. If you do, please...

FAQ

How do I go paperless?

  Click this link to log into your online SCAN member profile and sign up for e-delivery of your required member materials.

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

How can I get another copy of my bill?

For a copy of your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking here....

FAQ

How can I make sure SCAN got my payment?

If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...

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