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Mental Health Services Benefit

Important: If you’re thinking about harming yourself or someone else, get help right away by calling 911 or an emergency 24-hour-a-day hotline like the...

FAQ

How can I delete my phone numbers?

While we recommend you have at least one phone number on file with us in case we have an immediate need to contact you, we understand if you’d rather not...

FAQ

How can I update my phone number?

There are two ways to update your phone number: If you’ve registered your online SCAN member account, log in and update your information. Need to...

FAQ

I’m going on vacation and want to refill my prescriptions before I leave, but the pharmacy says it’s too early to refill them. What should I do?

We can definitely help you get a vacation supply of your medications. Have your pharmacist call the Pharmacy Help Desk number on the back of your ID card...

FAQ

Are there ways that I can save money on my medications?

There are several things you can do to make sure you’re getting the best value on your prescription drugs: Just say 90-day! Many SCAN plans offer...

FAQ

How will I know if the drug I’ve been prescribed is covered by SCAN?

Our formulary has a list of all of the drugs covered by SCAN Health Plan. If you’re looking for a specific drug, use our formulary search tool to see if...

FAQ

How do I know which pharmacy to use to fill my prescriptions?

SCAN works with a wide variety of pharmacies – there are currently more than 68,000 pharmacies in our network. To find one in your area now, use our pharmacy...

FAQ

How do I Contact a Supplemental Benefit Provider?

Dental: Contact Delta Dental To speak to a Delta representative, call 1-855-830-6583 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m. To find a...

FAQ

My friends are interested in joining SCAN. What should I tell them to do?

Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...

FAQ

Does SCAN Health Plan offer dental coverage?

All SCAN plans provide the preventive dental services that are covered by Original Medicare. Most SCAN plans also offer the option to sign up for additional...