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Mental Health Services Benefit

Mental Health Services Benefit

FAQ

Does SCAN cover annual physical exams?

Yes! It’s important to see your primary care doctor at least once every year. These exams are when your doctor will recommend any preventive tests and...

FAQ

I lost my SCAN ID card. How can I get a replacement?

We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...

FAQ

I’m a new SCAN member. When will I get my ID card?

Your ID card should arrive in the mail approximately 10 days after your application is processed.

FAQ

How do I change doctors?

You can choose a new primary care doctor at any time, for any reason. To search for a doctor in your new area now, use our doctor search tool. To make...

FAQ

Is the flu shot available at all pharmacies?

The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...

FAQ

I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?

Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...

FAQ

How will I know if the drug I’ve been prescribed is covered by SCAN?

Our formulary has a list of all of the drugs covered by SCAN Health Plan. If you’re looking for a specific drug, use our formulary search tool to see if...

FAQ

Are there ways that I can save money on my medications?

There are several things you can do to make sure you’re getting the best value on your prescription drugs: Just say 90-day! Many SCAN plans offer...

FAQ

I’m going on vacation and want to refill my prescriptions before I leave, but the pharmacy says it’s too early to refill them. What should I do?

We can definitely help you get a vacation supply of your medications. Have your pharmacist call the Pharmacy Help Desk number on the back of your ID card...