Showing 1 - 10 of 32 Results

FAQ

What should I do if I receive a bill for covered services?

If you’ve already paid your copayment or coinsurance for a covered service, you shouldn’t get another bill from your doctor or specialist. If you do, please...

FAQ

How do I go paperless?

  Click this link to log into your online SCAN member profile and sign up for e-delivery of your required member materials.

FAQ

Why does SCAN’s banking portal take me to U.S. Bank’s website?

Your online security is important to us, which is why SCAN has taken the extra step of working with U.S. Bank to give you a safe, secure way to send your...

FAQ

How can I get another copy of my bill?

For a copy of your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking here....

FAQ

How can I ask about my late payment status?

For questions about your late payment status, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

How can I make sure SCAN got my payment?

If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...

FAQ

How do I send my payment?

You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...

FAQ

How do I update my auto-pay account details?

To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

How often will I get a bill from SCAN and when is payment due?

Your bill will come in the mail around the 15th of every month. Your payment is due on the 1st of each month. Please note that payments received after...

FAQ

I want to verify or confirm my balance. Who can I talk to?

For questions about your balance, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking...