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FAQ

Where do I get my lab work done and how do I get my results?

If you need to have lab work done, your doctor will direct you to the lab used by your medical group. There may be more than one lab location that you...

FAQ

Why do I need to provide this information?

At SCAN, it is important for us to support all of our members in staying healthy and independent. This often means collecting information from our members...

FAQ

What are the requirements for entering a password?

 Letter  Number  Special Character  8+ Characters Special characters include: ~!@#$%^&*_-+=|\()[]{}:;’”,.?/ Password cannot contain spaces, tabs, or any...

FAQ

Changing to a Different Doctor and/or Medical Group

SCAN wants you to have a positive and satisfying relationship with the people providing your healthcare. And we’re always ready to help make that happen...

FAQ

I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?

Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...

FAQ

Why are we asking for this?

This is required to complete your enrollment application and to confirm your eligibility with Medicare.

FAQ

Why are we asking?

If you are receiving treatment (scheduled surgery, dialysis, chemotherapy, etc.) or using medical equipment issued by your doctor (C-PAP, Oxygen, Hospital...

FAQ

What is the advantage of creating an account?

If you need to exit the application before you complete entering the data, you'll be able to save the data that you are entering and return to your application...

FAQ
FAQ

What if I don't see my address in the Google selection?

You can manually enter your address.

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