Getting Needed Care

CAHPS Asks Patients

In the last six months:

  • How often did you get an appointment to see a specialist as soon as you needed?
  • How often was it easy to get the care, tests or treatment you needed?

Group Best Practices

  • Train staff to set expectations and communicate referral process with new and existing patients.
  • Notify patients of referral authorization status and expiration via phone or online portal in a timely manner.
  • Ensure timely referrals to specialists and appointments for tests and treatments by identifying urgent and non-urgent referral requests.
  • Create open access and auto approve referrals, when appropriate.
  • Actively monitor specialist availability and take action, when needed

Speak With SCAN Today

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