Getting Needed Care

CAHPS Asks Patients

In the last six months:

• How often did you get an appointment to see a specialist as soon as you needed?
• How often was it easy to get the care, tests or treatment you needed?

Group Best Practices

• Train staff to set expectations and communicate referral process with new and existing patients.
• Notify patients of referral authorization status and expiration via phone or online portal in a timely manner.
• Ensure timely referrals to specialists and appointments for tests and treatments by identifying urgent and non-urgent referral requests.
• Create open access and auto approve referrals, when appropriate.
• Actively monitor specialist availability and take action, when needed