Flexible Allowance
SCAN members have the added freedom to pay for products and services with a Flexible Allowance benefit.


FLEXIBLE SPENDING FOR MORE CONVENIENCE
Some SCAN plans with the Over-the-Counter (OTC) benefit also include a Flexible Allowance to spend on expenses beyond OTC.
How it works
Your allowance amount is preloaded to your OTC card and lets you pay for more than just OTC items, which is why we call it a Flex Card. Depending on your plan, your Flex Card can be used for payments for the following categories:
- Groceries
- Fitness activities
- Utility bills
- Dental, Vision and Hearing expenses
Frequently Asked Questions
Frequently Asked Questions about the Flexible Spending Benefit
Q. How do I know what I can use my Flexible Allowance on?
Q. How do I know what I can use my Flexible Allowance on?
Q. What fitness activities can I spend my Flexible Allowance on?
Q. What fitness activities can I spend my Flexible Allowance on?
Q. How will I receive my card?
Q. How will I receive my card?
Q. Which plans include a Flexible Allowance for utilities?
Q. Which plans include a Flexible Allowance for utilities?
Q. How do I activate my Flex card?
Q. How do I activate my Flex card?
Q. How do I use my Flex Card to pay for utilities?
Q. How do I use my Flex Card to pay for utilities?
If you need more assistance, contact OTC Health Solutions at 1-844-428-8135 (TTY: 711). For more information, check your Evidence of Coverage.
Q. Which plans include the Grocery Allowance?
Q. Which plans include the Grocery Allowance?
- SCAN Connections
- SCAN Connections at Home
- SCAN Strive
- SCAN Allied
Q. What Groceries can I spend my Flexible Allowance on?
Q. What Groceries can I spend my Flexible Allowance on?
- Beans and legumes
- Dairy
- Fresh, frozen or canned fruits and vegetables
- Grains such as bread and pasta
- Meat and seafood
- Nutrition shakes and bars
- Pantry staples like flour and spices
- Soups
- Water
Eligibility for grocery benefit is not based solely on chronic conditions. All applicable eligibility requirements must be met before the benefit is provided. Qualifying chronic condition(s) required to be eligible for the SSBCI benefit include cardiovascular disorders, chronic heart failure, diabetes, cancer, chronic lung disorders. Other chronic conditions may apply. Medical records will be used to establish qualifications for the benefit.
Q. Where can I use my Flex Card to buy groceries?
Q. Where can I use my Flex Card to buy groceries?
There are over 70,000 locations nationally. Choose from major retailers like:
- CVS Pharmacy
- Walmart
- Vons
- Safeway
- Albertsons
- Family Dollar
- Kroger
- And more!
In addition to these major retailers, you can also shop at many popular, local markets in your community, including:
- 99 Ranch
- Good Fortune Super Market
- GW Supermarket
- H Mart
- See more locations here
Visit cvs.com/benefits or call OTC Health Solutions at 1-844-428-8135 (TTY: 711) to find locations near you.
Q. Which plans include a Flexible Allowance for Dental, Vision and Hearing expenses?
Q. Which plans include a Flexible Allowance for Dental, Vision and Hearing expenses?
Q. What Dental, Vision and Hearing expenses can I use my allowance on?
Q. What Dental, Vision and Hearing expenses can I use my allowance on?
- Dental expenses at the dentist, orthodontist or dental laboratory
- Vision products like glasses and other goods or services at an optometrist, ophthalmologist and optician
- Hearing aids, related supplies and equipment repairs
Q. Where can I use my Flex Card to pay for Dental, Vision and Hearing expenses?
Q. Where can I use my Flex Card to pay for Dental, Vision and Hearing expenses?
- Dentists, orthodontists or dental laboratories
- Optometrists, ophthalmologists and opticians
- Suppliers and retailers for hearing aids, related equipment and repairs
Q. Which plans include a Flexible Allowance for fitness expenses?
Q. Which plans include a Flexible Allowance for fitness expenses?