SCAN Health Plan Quick Start Guide

Welcome to SCAN! This helpful video explains what you need to do to get started with your new plan.

Video Transcript


Welcome to SCAN Health Plan.

Getting started with your new plan is easy.

Start by carefully reviewing the information on your SCAN ID card. Once your membership takes effect, you’ll show this card anywhere you receive care or service.

Next, connect with your primary care doctor. They’ll oversee all of your care. Ask their support staff, your primary care team, about the best ways to contact them, where to go for urgent care and if they have a patient portal.

Look up your prescription medications on our Formulary. Find out what tiers they’re on and if there are lower tier alternatives. Look for any special instruction notes; they’re good to know before you need a refill.

For more details about your benefits, review your plan materials. They’re online and ready when you need them. Find them faster by registering for a member account.

Don’t forget: You can call SCAN Member Services directly with any questions.

Before your new membership takes effect, remember to:

  • Place your SCAN ID in your wallet.
  • Explore our website.
  • Register for a member account.
  • Look up your medications.
  • And decide how soon to see your primary care doctor.

Our Member Services team is here to help however and whenever you need.

Welcome to SCAN Health Plan.

Get Your Membership Off to a Quick Start!

Welcome to SCAN Health Plan! We know you probably have a few questions about what to do next, which is why we’ve outlined the things for you to know, do or be on the lookout for in the time before or soon after your membership begins.

By now, you should have received your SCAN member ID card. Once your membership takes effect, show your SCAN ID card at the doctor’s office, pharmacy and anywhere you receive care or service.

But first, take a moment to look at your ID card and make sure the information is right, including:

  • Your SCAN ID number and your name
  • Your doctor’s name and phone number
  • The medical group your doctor works with

Sample Member Card

Have a question about the information or haven’t gotten your ID card yet? Let SCAN Member Services know.

Create Your Online Account

When you set up your online SCAN member account, you can:

  • Quickly find your plan information.
  • Set up auto-pay. If your plan has a monthly premium or you’ve enrolled in the optional dental benefit, the payments will be automatically taken directly from your checking/saving account, credit/debit card or your Social Security check.
  • Sign up for electronic delivery of your SCAN materials.
  • Receive benefit updates and health reminders.

Click here to register!

Connect to Care

Did you choose a new doctor? It’s a good idea to schedule a get-to-know-you appointment so that you can meet your doctor and his or her staff and to let your doctor know about any health concerns you have.

If you’re keeping your current doctor, be sure to see your doctor every year for an annual exam. The earlier in the year, the better!

Want to know more about referrals and urgent care? These helpful videos explain it all!

Connect to Your Prescriptions

If there are medications you take regularly, you can look them up in the SCAN Formulary. This is a list of drugs covered by your plan. You can always find the most up-to-date Formulary on our website.

Medications on a lower tier have lower copays. That’s why it’s a good idea to check for any alternate medications that may be on a lower tier and to ask your doctor if one of these would work for you.

If there are any special instructions for your medications, you’ll find these in the Formulary as well. For example, “PA” stands for “prior authorization,” which means your doctor will need to get the medication approved first—good to know before you need a refill!

Check Your Benefits

It’s important that you check and understand your benefits so that you’ll know exactly what your plan covers—before you need it.

Read about your benefits, like hearing and vision, in these plan materials:

Remember: Your plan materials are available online or by mail upon request.

Call with Questions

If you have questions about your health, call your doctor.

For questions about your SCAN plan or benefits, SCAN Member Services is here to help:

April 1 – Sept. 30, 8 a.m. – to 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week

Messages received on holidays and outside of normal business hours will be returned within one business day.

Or email us!