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2020 In-Home Care Benefit (SCAN Returning to Home)

SCAN offers an in-home care benefit for many plans.

SCAN Returning to Home is an in-home caregiving benefit that takes the stress out of coming home after a hospital or skilled-nursing facility stay.

Returning to Home provides support and personal care services immediately following a discharge from a hospital or skilled-nursing facility. The benefit allows you to focus on what’s important: feeling better and getting back to your routine.

Within seven days of being discharged, you, a family member or your doctor can request services. If eligible, Returning to Home includes the following:

  • Help at home with day-to-day living. A total of 28 hours of home visits per year (up to four hours per visit) to help with bathing, dressing, laundry, light housekeeping or other daily activities so you can focus on getting better.
  • Prepared meals delivered to you at home. For up to 28 days after you come home (up to 84 meals per year) so you don’t have to worry about grocery shopping or planning and preparing meals while you’re on the mend.
  • Help understanding your medications. It’s not unusual to leave the hospital with a few new medications, which can be hard to manage once you’re home. We can answer your questions and help make sure you’re taking all your medications safely.
  • Ongoing support. A SCAN care navigator is available to help you throughout your transition home, from getting answers you might have about your discharge plans to coordinating your follow-up care, like doctor visits, home health services and medical equipment.
  • No-cost services. All Returning to Home services have a $0 copay.

Returning to Home isn’t available for all SCAN plans. Check your Evidence of Coverage to see exactly what your plan includes.

 

Frequently Asked Questions about the In-Home Care Benefit

Q: Who can use this benefit?

Current SCAN members whose plan includes the in-home care benefit or their family, friends or doctor can request services within seven days of the member being discharged from a hospital or skilled-nursing facility.

Q: My husband isn’t a SCAN member but he was recently discharged from the hospital. Can he use my Returning to Home benefit?

No, only current SCAN members with the Returning to Home benefit can use this benefit?

Q: Do I need a referral from my doctor for this service?

No, you don’t need your doctor’s referral but your doctor can request services on your behalf.

Q: How do I, a family member, friend or my doctor request services?

Please call SCAN Member Services.

Q: I’ve already used my Returning to Home benefit once this year but I’m going back into the hospital in a couple of weeks. Can I use this benefit after I’m discharged from that hospital stay?

You can use this benefit within seven days of being discharged from any hospital or skilled-nursing facility stay as long as you haven’t used up the 28 hours of home visits and/or the 84 prepared meals allowed within a year.