Close

Need some help?

Every SCAN employee is trained to understand the needs of people with Medicare, to help you make an informed decision about your Medicare needs.
CALL US TOLL-FREE
877-810-7226
FROM 8AM TO 8PM (PT), MONDAY - FRIDAY. TTY USERS CALL 711
No, Thank You

File a Grievance

What is a grievance?

A grievance is a formal complaint or dispute, other than an organization determination, expressing dissatisfaction with the manner in which the health plan or a delegated provider provides health care services that may include complaints regarding the timeliness, appropriateness, access to, and/or setting of a provided health service, procedure, or item. A grievance may also include complaints that a covered health care service procedure or item during a course of treatment did not meet accepted delivery standards.

Grievances and Member Feedback
How to Complete a Grievance
Online Grievance Form
Filing a Complaint with Medicare