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2016 Medication Therapy Management (MTM) Program

Category: Programs to Help Member Manage Medication Safety

Our Medication Therapy Management (MTM) program can help our members who have special situations manage their medications.

Members who have three or more of the following medical conditions, take 8 or more drugs at the same time, and have very high drug costs, are likely to be eligible for our program.

This program is voluntary and free to members. A team of pharmacists and doctors developed this program. The program can help make sure that our members are using the drugs that work best to treat their medical conditions and help us identify possible medication errors. As part of the MTM program, eligible members receive a Comprehensive Medication Review (CMR) followed by Targeted Medication Reviews (TMRs). Upon completion of a CMR, the member is mailed a Medication Action Plan and Personal Medication List that can be taken to their doctor’s appointment for further medication management.

This program is not a benefit; therefore, if you qualify for our program based on our criteria, we will automatically enroll you in the program and offer you program services over the phone or send you information by mail. If you decide not to participate, please notify us and we will withdraw your participation from the program.

If you have any questions, you may contact our Member Service Department by phone at 1-800-559-3500 or via email at  We are available 8am to 8pm, 7 days a week.  Note: Between February 15 and September 30, messages received during weekends and holidays will be returned within one business day.

Click here if you would like to access a blank copy of the Personal Medication List for your reference.

Haga clic aquí si desea tener acceso a una copia en blanco de la lista personal de medicamentos para su referencia.

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