Orders are shipped from the Express Scripts Pharmacy in a plain plastic, weather-proof envelope.
Standard orders are delivered via the U.S. Postal Service to any domestic U.S. address, including P.O. boxes. Orders that require a signature (like overnight deliveries, medications shipped on ice or controlled substances) cannot be delivered to P.O. boxes.
Note: You are allowed to refill your prescriptions when you have a 30-day supply or less on hand – and Express Scripts strongly recommends you order your refill at the 30-day point. While prescriptions typically arrive 2 to 3 weeks after the Express Scripts Pharmacy receives your order, sometimes there are delays. Having a 30-day supply on hand will help ensure you don't run out before your refill arrives.
To find out when the Express Scripts Pharmacy receives and ships your order, sign up for order status alerts. You can choose if you want to be notified by phone or by email. You can sign up for order status alerts:
- On the web: www.Express-Scripts.com
- By phone: Call 1-866-553-4125 to speak to a Patient Care Advocate.
You can ask to have your medications delivered overnight. This does not change the amount of time needed to process your order, but it will then be sent with an overnight carrier instead of the U.S. Postal Service. For drugs that require special shipping (see "drug-specific special shipping" below), there is no extra shipping charge. If you request overnight delivery for a medication that does not require it, you will pay extra (typically around $21, but this will be confirmed when you order). Please note that all overnight shipments require a signature.
Drug-Specific Special Shipping
Express Scripts works with drug manufacturers and shipping vendors to ensure that the integrity of every medication is maintained during shipping. Express Scripts' packaging and mailing guidelines follow manufacturer recommendations and meet FDA regulations.
Depending on the time of year and where the order is going, insulin orders may be shipped by second day delivery and may also include gel or ice packs. For more information, refer to the Express Scripts insulin shipping policy included with every insulin order.
Temperature Controlled Medications
Medications that need controlled temperature during shipping are packed in a Styrofoam cooler packed with gel or ice packs. The exact type of packaging will depend on the size of the medication and the order.