Getting Started

Express Scripts only needs an Rx from the MD to start the process. Once eligibility begins, members can ask their doctor to electronically send the prescription to the Express Scripts Pharmacy for up to a 90-day supply, plus refills for up to 1 year.

There are 3 ways to set up a mail order profile – which one is easiest for you?

  • On the web
    • Log on to www.StartHomeDelivery.com
    • Click on the "Register Now" button and follow the directions.
    • Choose which of your medications you want to start on home delivery.
    • Express Scripts will contact your doctor and get a new 90-day prescription.
    • Your prescription will be sent to the address of your choice.
      • Orders that do not require a signature can be shipped to a P.O. Box.
      • Orders that require a signature (including rush shipments, controlled substances, or temperature controlled medications) cannot be shipped to a P.O. Box.
      • Orders cannot be shipped outside of the U.S.
  • By phone
    • Call Express Scripts at (866) 553-4125.
    • 24 hours a day/7 days a week.
    • Express Scripts will contact your doctor and get a new 90-day prescription.
    • Your prescription will be sent to the address of your choice.
      • Orders that do not require a signature can be shipped to a P.O. Box.
      • Orders that require a signature (including rush shipments, controlled substances, or temperature controlled medications) cannot be shipped to a P.O. Box.
      • Orders cannot be shipped outside of the U.S.
  • By mail
    • Fill out a Mail Order Form through SCAN Health Plan or Express Scripts.
    • Mail the Form with a 90-day prescription from your doctor to the address on your form.

      Express Scripts, Inc.
      Mail Pharmacy Service
      P.O. Box 66566
      St. Louis, MO 63166-6566

      Mail Order Form - English
      Mail Order Form - Spanish

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