Getting Started

To get started, you need to set up a mail order profile. There are 3 ways to do so – which one is easiest for you?

  • On the web
    • Log on to www.StartHomeDelivery.com
    • Click on the "Register Now" button and follow the directions.
    • Choose which of your medications you want to start on home delivery.
    • Express Scripts will contact your doctor and get a new 90-day prescription.
    • Your prescription will be sent to the address of your choice.
      • Orders that do not require a signature can be shipped to a P.O. Box.
      • Orders that require a signature (including rush shipments, controlled substances, or temperature controlled medications) cannot be shipped to a P.O. Box.
      • Orders cannot be shipped outside of the U.S.
  • By phone
    • Call Express Scripts at (866) 553-4125.
    • 24 hours a day/7 days a week.
    • Express Scripts will contact your doctor and get a new 90-day prescription.
    • Your prescription will be sent to the address of your choice.
      • Orders that do not require a signature can be shipped to a P.O. Box.
      • Orders that require a signature (including rush shipments, controlled substances, or temperature controlled medications) cannot be shipped to a P.O. Box.
      • Orders cannot be shipped outside of the U.S.
  • By mail
    • Fill out a Mail Order Form through SCAN Health Plan or Express Scripts.
    • Mail the Form with a 90-day prescription from your doctor to the address on your form.

      Express Scripts, Inc.
      Mail Pharmacy Service
      P.O. Box 66566
      St. Louis, MO 63166-6566

      Mail Order Form - English
      Mail Order Form - Spanish

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