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Every SCAN employee is trained to understand the needs of people with Medicare, to help you make an informed decision about your Medicare needs.
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Pharmacy

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Call Member Services at 1-800-559-3500 (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day.

Email MemberServices@scanhealthplan.com

Write:
SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616 ​

Pharmacy Guide

SCAN Health Plan has contracts with 69,000 pharmacies. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under non-routine circumstances. Quantity limitations, co-payments and restrictions may apply.

Refer to your Evidence of Coverage (EOC) document for details. Limitations, copayments, and restrictions may apply. The pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Benefits and/or co-payments/co-insurance may change on January 1 of each year.

 

To search for participating pharmacies in your area, click here.

 

To obtain information on how to request a hard copy of the Provider/Pharmacy Directory, click here.

 

Filling prescriptions outside the network

We have network pharmacies outside of the service area where you can get your drugs covered as a member of our plan. Generally, we only cover drugs filled at an out-of-network pharmacy in limited circumstances when a network pharmacy is not available. You may have to pay more than your normal cost-sharing amount if you get your drugs at an out-of-network pharmacy. In addition, you will likely have to pay the pharmacy's full charge for the drug and submit documentation to receive the reimbursement. Before you fill a prescription at an out- of-network pharmacy, please call Member Services Department.

Call Member Services at 1-800-559-3500, (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day. TTY users call 711 to see if there is a network pharmacy available.

 

Prescription Drug Claim Form – California (English)

Prescription Drug Claim Form – California (Spanish)

Prescription Drug Claim Form – Connections & Connections at Home (English)

Prescription Drug Claim Form – Connections & Connections at Home (Spanish)

Prescription Drug Claim Form – VillageHealth (English)

Prescription Drug Claim Form – VillageHealth (Spanish)