Getting Needed Care
CAHPS Asks Patients
In the last six months:
- How often did you get an appointment to see a specialist as soon as you needed?
- How often was it easy to get the care, tests or treatment you needed?
Group Best Practices
- Train staff to set expectations and communicate referral process with new and existing patients.
- Notify patients of referral authorization status and expiration via phone or online portal in a timely manner.
- Ensure timely referrals to specialists and appointments for tests and treatments by identifying urgent and non-urgent referral requests.
- Create open access and auto approve referrals, when appropriate.
- Actively monitor specialist availability and take action, when needed