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Getting Needed Care

CAHPS Asks Patients

In the last six months:

  • How often was it easy to get appointments with specialists?
  • How often was it easy to get the care, tests or treatment you needed through your health plan?

SCAN_5Star_GettingNeededCare_Fig01

Best Practices

  • Educate your patients about the referral process.
  • Make alternative access methods available to patients, such as a nurse advice line, patient portal and urgent care locations.
  • Ensure there are open appointments for patients recently discharged from a facility.
  • For urgent specialty appointments, office staff should help coordinate with the appropriate specialty office.

 

CAHPS Tip Sheet (PDF)


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