Declared Federal Public Health Emergency due to COVID-19

The novel coronavirus, which causes the disease known as COVID-19, prompted the U.S. Department of Health and Human Services to issue a Federal Public Health Emergency in early 2020 and which remains in effect today.

Here’s what you need to know.


  • If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
  • Please continue to contact your SCAN doctor’s office as you normally would to receive care.
  • If you have cold or flu-like symptoms, call your SCAN doctor’s office for guidance. 
  • Most SCAN plans also include a Telehealth benefit. This “virtual” doctor visit can be a good option to an in-person visit. Click here for more information. 


SCAN has made temporary changes in response to the declared Federal Public Health Emergency.

If your regular SCAN doctors or medical group are not available due to issues related to COVID-19, you may receive medically necessary covered services from any available Medicare-certified provider or facility, including those outside the medical group to which you’re assigned with SCAN. Please make reasonable efforts to access care from your SCAN doctors and medical group as they are best suited to provide your healthcare needs.

If you need to access care outside of your medical group with SCAN for medically necessary covered services, please keep these things in mind:

  • Use only Medicare-certified providers and facilities. Be sure to confirm that a provider or facility participates in the Medicare Program before receiving care.
  • Any costs of care will be the same as if you received the care from your SCAN doctors during this time.
  • You do not need to get prior authorization from your medical group or SCAN. 
  • For prescription medications, please contact your pharmacy.
  • Please remember that you should only seek access to non-emergent care outside your medical group if your SCAN doctors are not available to provide for your healthcare needs due to COVID-19.

Once the declared Federal Public Health Emergency ends, the temporary changes noted above will also end. Please check the SCAN website for updates during this time.


Please refer to this website: Centers for Disease Control and Prevention (CDC) website

Updated: December 10, 2021

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