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Office Staff Training: C.L.E.A.R./H.E.A.T. Best Practices
Learn effective communication strategies for healthcare staff to enhance patient experience. Improve customer service, empathy, and active listening skills...
OST Highlights - Care Coordination
Best practices for appointment times, specialist care, wait times, lab results, medication reconciliation, and more.
Patient Onboarding - Best Practices
Discover best practices for patient onboarding and office staff training to enhance patient-centered care. Ensure personalized attention, efficient paperwork,...
Talking About Medications
Teach-back enhances healthcare communication, especially for patient education like discharge instructions. End each visit with teach-back and provide...
Listening Techniques
Patients who feel understood are often more open and responsive to their physician's advice. In return, physicians may have an improved sense of professional...
Sharing Data
Scorecards are a window into our patients' healthcare journey. Re-frame scorecards to focus on continual improvement, not the absolute number. Keep the...
Build Confidence
When explaining information to patients, draw on your knowledge, share experiences, and use impactful language to build and retain patients' trust, confidence,...
Care Coordination: Sharing Patients
Streamline healthcare with three-way telehealth visits between the PCP, specialist, and patient.
Demonstrating Respect
Demonstrating respect for every person we interact with includes patients, families, team members, and providers. These behaviors are part of the culture...
Effective Explanations: Close of Visit
Best practice is to end each visit by providing visual aids and instructions as well as requesting a Teach Back to ensure patient understanding of the...
