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Drug Utilization Management
For certain prescription drugs, special rules restrict how and when the plan covers them. A team of doctors and pharmacists developed these rules to help...
Rights and Responsibilities Upon Disenrollment
Rights and Responsibilities Upon Disenrollment We hope you don’t leave SCAN, but if you do, there are some things you should know. It may take time before...
Time for a Refill? We'll Remind You with SCAN Text Messages!
Taking medications as prescribed by your doctor is an important way to stay healthy and independent. SCAN provides another way to help you follow your...
I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?
Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...
My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?
If you need transportation to routine medical appointments with your SCAN doctor or other healthcare provider—or to pick up a prescription from a pharmacy...
Request a SCAN Form
SCAN Member Requests As a member of our plan you may ask a question, request a replacement member identification card, request member materials or change...
File a Grievance
A “grievance” is a formal process for filing a complaint. If you are unhappy with your care or the service you’ve received, please let SCAN know so we...