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Glossary

Here you can quickly access medical terms and definitions through an alphabetized listing.

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Appoint a Representative

Category: File an Appeal If you decide to ask for a coverage decision or appeal a decision, either about your medical coverage (Part C) or your drug coverage...

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File a Grievance

What is a grievance? A grievance is a formal complaint or dispute, other than an organization determination, expressing dissatisfaction with the manner...

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How to Complete a Grievance

Category: File a Grievance When to Use the SCAN Grievance Report Form You may use this form when you have a complaint such as:  The quality of services...

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Filing A Complaint with Medicare

Category: File a Grievance You can submit a complaint about SCAN Classic directly to Medicare. To submit a complaint to Medicare, go to www.medicare.gov/MedicareComplaintForm/home.aspx....

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Home Safety / Fall Prevention

Category: Information & Resources Did you know...   Review tips below for keeping your home safe and reducing the chance of a serious fall. Speak with...