SCAN Case Management Programs

Category: Information & Resources

If you are (or are caring for) a SCAN member who has:

Two or more chronic health conditions, you may be eligible for our Care Management program. It’s a challenge living with chronic conditions, such as diabetes and heart disease, so our Care Managers provide welcome education, coaching and support. You’ll learn how to better manage your conditions and how to get the most out of the healthcare system, community resources, and the SCAN benefits available to you. Our Care Managers can also call on pharmacy, behavioral health, nutrition and other health experts should you need extra help in these areas.

Congestive Heart Failure or Chronic Obstructive Pulmonary Disorder (COPD), you may be eligible for our Disease Management program. Our Care Managers will help you learn more about the disease, including treatment options, so you can better monitor and manage your condition. They’ll work to improve communication with your doctor and coordinate care between healthcare providers. The goal: better health and better quality of life.

Recently been in the hospital (or are planning a hospital stay), SCAN’s Care Transitions can help make the transition home a smooth one. Our Coaches can review hospital instructions, including any changes to medications, and make sure you know the symptoms to look out for. They can also help make those important follow-up medical appointments and help you complete a Health Information form to take to those appointments.

Program for Advanced Illness (PAI)
If you or your family member have a serious illness, such as late stage cancer, congestive heart failure or pulmonary disease, our Program for Advanced Illness may be able to help. Our specially trained nurses work with members to manage pain and symptoms, coordinate care with your doctors, and help communicate your wishes for care.

Contact SCAN Member Services if you think one of these programs might be right for you.