SCAN Health Plan Director to Speak at Medicare Advantage Plan Star Ratings Conference

Date Posted: 09/20/2015

(LONG BEACH, Calif.) — Janet Cardillo, director of network management administration and operations for SCAN Health Plan, will be among the featured speakers at an upcoming conference designed to help Medicare Advantage health plans make improvements in care that will positively affect their quality ratings. The Medicare Advantage Plan Star Ratings Conference will take place October 22-23 in Chicago and will include presentations by senior leaders from many of the nation’s leading health plans and healthcare organizations.

Cardillo will present on both days of the conference. In her first presentation, “How to Improve CAHPS and HOS Star Ratings,” she will discuss ways to address the measurement challenges posed by the Consumer Assessment of Health Plans Survey (CAHPS) and the Medicare Health Outcomes Survey (HOS). She’ll share practical and actionable strategies to improve quality ratings, including methods that enhance provider support and participation, tools to make data work more effectively, and ways to improve the overall patient experience.

On day two Cardillo will discuss “Partnering with Providers to Motivate Quality Focused Care.” This presentation will emphasize strategic planning for quality outcomes, sharing of best practices, and the importance of accurate data. SCAN is a leader in this area, working with its affiliated physicians groups to find creative ways to share and reward programs and practices that advance health plan-physician collaboration as it pertains to senior care.

“SCAN’s longstanding commitment is to improve the quality of care and the quality of life for seniors,” said Cardillo. “Our physician partners play a critical part in this, and I welcome the chance to share with others in the industry what we are doing to make a measurable and meaningful impact in this area. At the same time I hope to learn from others how we can do even better in our quest.”

Cardillo brings to her presentations more than a decade of experience in healthcare administration. She holds a master’s degree in healthcare administration and a bachelor’s degree in business, both from California State University, Long Beach. Since joining SCAN in 2012 she has focused on building relationships between SCAN and its contracted provider groups and on creating five-star programs and initiatives that lead to improved scores and quality outcomes.

The Medicare Star Rating System helps educate consumers on quality and makes quality data more transparent and comparable between plans. Under the system, health plans are ranked by Medicare on a one- to five-star basis, weighing such factors as clinical outcomes, access to preventive services such as screenings and vaccines, managing chronic conditions, preventive care and consumer satisfaction. More than 16 million Medicare beneficiaries are currently enrolled in a Medicare Advantage plan.

The conference, sponsored by Global Healthcare Professionals (GHP) Network, will be held at the Hyatt Regency in Chicago. Registration and further information may be obtained at

SCAN Health Plan is one of the nation’s largest not-for-profit MAPD plans currently serving 170,000 members in California. Further information may be obtained at or on Facebook at


Ross Goldberg
818-597-8453, x-1


Y0057_SCAN_9421_2015 IA 09182015