SCAN Health Plan Medical Director Raymond Chan, M.D., to Speak at Healthcare Conference April 4-5 in Las Vegas

Date Posted: 04/01/2013

Date Posted: 04/02/2013 SCAN Health Plan Medical Director Raymond Chan, M.D., to Speak at Healthcare Conference April 4-5 in Las Vegas

(LONG BEACH, Calif. – April 2, 2013) — Raymond Chan, M.D., medical director of SCAN Health Plan, will be one of the featured speakers at the 2013 Congress on Reducing Hospital Readmissions conference being held April 4-5 in Las Vegas. Dr. Chan’s presentation will focus on how the creation of a telephonic-care transition unit can be used to effectively prevent unnecessary hospital readmissions among seniors.

“Preventable hospital readmissions presently cost the United States’ health system an estimated $25 billion annually and is a significant avoidable cost,” said Dr. Chan. “Poor discharge plans and inefficient patient follow-ups are the largest contributing factors, and sadly one out of every five Medicaid patients is readmitted to a hospital within 30 days of discharge.”

In an attempt to stem this tide, in 2007 SCAN launched a short-term telephonic-care transitions coaching program that has shown to achieve reductions in readmission rates while, at the same time, producing positive outcomes in member satisfaction. In his presentation Dr. Chan will discuss the essential elements of this program including how SCAN health coaches work with hospitalized members and their families to identify and eliminate or reduce possible gaps in care that often cause needless readmission to the hospital after discharge.

Dr. Chan will bring to his remarks more than 17 years of experience as a medical director. Before joining SCAN in 2011, he served as the director of clinical services at a large medical group where he was responsible for improving inpatient utilization and managing network performance over a broad range of products. Dr. Chan is a graduate of Loma Linda University School of Medicine and also holds a healthcare executive MBA at the University of California, Irvine.

The Congress on Reducing Hospital Readmissions will feature providers and payers who will share their insights and expertise on how to lower readmission rates through recognized and proven discharge programs and follow-up plans, simultaneously reducing costs and improving quality of care. The two-day conference is being held April 4-5 at the Hard Rock Hotel in Las Vegas. Information on the event and registration may be obtained at

For 35 years SCAN Health Plan has been focusing exclusively on the unique needs of seniors and others on Medicare. The company currently has nearly 145,000 members in California. Further information may be obtained at or on Facebook at

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