CEO Message: Welcome to SCAN—and 2018
I’m so pleased to welcome you to the first issue of SCAN Club in 2018. Whether you’re a new or longtime
member, we’re happy you’re with us. Your trust means a lot to the entire SCAN team, and we work hard to
earn it. That’s why I’d like to ask for your help.
I receive a lot of surveys and questionnaires from the companies I do business with, and you probably do,
too. I want to assure you that SCAN truly takes member input into consideration. Let me give you
a few examples:
Transportation. While you told us you appreciate the transportation benefit, you also gave us ideas for
improvement. We’ve been working closely with MedTrans (our transportation partner) to make sure this
benefit is as easy to use as possible.
Prescription costs. We know that low prescription copayments are a priority, and our Preferred pharmacies
(see insert) are just one way you can save.
Website. More of you are looking for information online, and so we’re continually adding features to our
website (read more about the member portal on page 6).
Chief Executive Officer
SCAN Health Plan
So when you have the chance to give us your feedback, please do so.
Whether it’s by way of a formal questionnaire, a phone survey or an email to
Member Services, we want to hear from you. Your doctor’s office and Medicare
also want your feedback, and I encourage you to provide it as often as possible.
You see, most of us are only moved to respond when something has gone wrong
and we’re frustrated. That’s understandable, and if that’s your experience we
want to hear about it. But we also need to hear when things are going well.
Hearing what is working helps focus our efforts on what’s not. So let us know
that, too. I always share your kind words (like those below) with the team.
Thank you again, and I look forward to hearing from you in the months ahead.
I love the way you keep in touch with us … your
telephone team is always there to answer questions
and do it with so much grace and politeness.”
– Current SCAN member
ASK MEMBER SERVICES
I already mailed my
check for my monthly
premium, so why
am I receiving a late
Chances are it crossed in the mail. Our billing system automatically sends
out a late notice if a payment hasn’t been processed by five days after the
due date. Check your bank statement to see if your check has been cashed.
If it has, your account will have been updated and you can throw away the
late notice. If not, give Member Services a call.
Even better, consider signing up for automatic payments so you won’t ever
have to worry about sending a check each month. You can call Member
Services to get started with auto-pay. Or, you can set it up from your computer
by logging in to the SCAN member portal at www.scanhealthplan.com/members.
Then click on the Payments tab at the top and follow the instructions for
setting up secure auto-pay with our banking partner.
I’m new to SCAN
and have decided
I’d like to sign up
for Delta Dental.
Can I still sign up?
Members who are new to SCAN have two months after their membership begins
to enroll in the Delta Dental plan. If you became a SCAN member effective
January 1, you have until February 28 to enroll in a dental plan. You can start
using your dental benefits the first of the month after we receive your application
for Delta Dental or you complete your enrollment over the phone with
Member Services. Call Member Services if you have any questions about
Delta Dental coverage.