This is my first year as a SCAN member and I received a packet in the mail with 2020 benefits. Do I need to do anything with it?
Happy first year (we call it a "SCANniversary")! Since you're already a member of SCAN, there's nothing you need to do to stay with SCAN.
The packet you received is your Annual Notice of Change (ANOC). It arrives every year before October 1 and explains any changes or additions to your benefits for the coming year. If you asked for your required plan materials electronically, you'll get an email when they're ready to view.
You might also receive an invitation to join one of our Straight TeleTalks taking place in October. Listen in as an executive from our benefit design team explains your 2020 benefits and answers listeners' questions. Here are other ways to learn more about your benefits:
View your ANOC online. Find it by logging into your member account on the SCAN website. Or type Annual Notice of Change into the search box at the top of any page on scanhealthplan.com, then use the year/county/plan/language filters to find your ANOC.
Call or email Member Services. We're now open seven days a week from 8 a.m. to 8 p.m. during this busy time of year. Check the back of this newsletter for how to reach us by phone or email.