Read Issue 2 - 2020

SCAN Senior Advocates tell us that some of the members they talk with—even those who have been with SCAN for a while—don’t know about all the extra benefits that are part of their plan.

We make a commitment to every SCAN member to deliver quality healthcare and exceptional service. That’s what this issue is all about: helping you get the care you need when you need it.

I heard that Member Services hours are changing on April 1. Why is that? What’s this survey that came in the mail? Should I bother filling it out?

When George took two new prescriptions to the pharmacy to be filled, the pharmacist told him only one was covered by his insurance. He had the one prescription filled, but decided to call SCAN to find out why the other prescription wasn’t covered—and what he could do about it.

Doug’s car is in the shop. The mechanic just called to say it would be three more days before it would be ready. But Doug has a doctor’s appointment in two days. He knows that his daughter works that day, so he takes out his SCAN transportation card and makes a call.

We know our members have lived through challenging and uncertain times in their lives. You are a resilient bunch! Even so, in these days of COVID-19, it’s not surprising that many of us are feeling restless, lonely or powerless. Here are some tips for coping during this time.

Questions about your health or medical care? Call your doctor.

Do you have concerns about your physical or emotional health, tests and screenings, medications or other treatments? Talk with your doctor or a member of your primary care team.

SCAN began in 1977 as a local collaboration among senior service organizations. While today we serve more than 200,000 health plan members, we also support seniors in the community, regardless of plan membership. There are many ways we do this—here are just a few.