Read Issue 2 - 2020

Treating members like family is more than a philosophy for many of us at SCAN.
CEO Message: Let’s Keep It Going
We make a commitment to every SCAN member to deliver quality healthcare and exceptional service. That’s what this issue is all about: helping you get the care you need when you need it.
Ask Member Services
I heard that Member Services hours are changing on April 1. Why is that? What’s this survey that came in the mail? Should I bother filling it out?
Why Some Drugs Aren’t Covered and What You Can Do About It
When George took two new prescriptions to the pharmacy to be filled, the pharmacist told him only one was covered by his insurance. He had the one prescription filled, but decided to call SCAN to find out why the other prescription wasn’t covered—and what he could do about it.
From Here to There to Get Your Care
Doug’s car is in the shop. The mechanic just called to say it would be three more days before it would be ready. But Doug has a doctor’s appointment in two days. He knows that his daughter works that day, so he takes out his SCAN transportation card and makes a call.
Coping in Uncertain Times
We know our members have lived through challenging and uncertain times in their lives. You are a resilient bunch! Even so, in these days of COVID-19, it’s not surprising that many of us are feeling restless, lonely or powerless. Here are some tips for coping during this time.
Where You Go When You Need to Know
Questions about your health or medical care? Call your doctor.
Do you have concerns about your physical or emotional health, tests and screenings, medications or other treatments? Talk with your doctor or a member of your primary care team.
SCAN in the Community
SCAN began in 1977 as a local collaboration among senior service organizations. While today we serve more than 200,000 health plan members, we also support seniors in the community, regardless of plan membership. There are many ways we do this—here are just a few.