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    • Home
    • About SCAN
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    • SCAN Club Newsletter Issue 2 2020

    Read Issue 2 - 2020

    Our Promise to You: We’ll Treat You Like Family

    Featured
    SCAN Club Newsletter Issue 2 Apr 2020

    Treating members like family is more than a philosophy for many of us at SCAN.

    See Full Article

    SCAN Club Newsletter Issue 2 Apr 2020

    Focus on Extra Benefits

    SCAN Senior Advocates tell us that some of the members they talk with—even those who have been with SCAN for a while—don’t know about all the extra benefits that are part of their plan.

    Chris Wing

    CEO Message: Let’s Keep It Going

    We make a commitment to every SCAN member to deliver quality healthcare and exceptional service. That’s what this issue is all about: helping you get the care you need when you need it.

    SCAN Club Newsletter Issue 2 Apr 2020

    Ask Member Services

    I heard that Member Services hours are changing on April 1. Why is that? What’s this survey that came in the mail? Should I bother filling it out?

    SCAN Club Newsletter Issue 2 Apr 2020

    Why Some Drugs Aren’t Covered and What You Can Do About It

    When George took two new prescriptions to the pharmacy to be filled, the pharmacist told him only one was covered by his insurance. He had the one prescription filled, but decided to call SCAN to find out why the other prescription wasn’t covered—and what he could do about it.

    SCAN Club Newsletter Issue 2 Apr 2020

    From Here to There to Get Your Care

    Doug’s car is in the shop. The mechanic just called to say it would be three more days before it would be ready. But Doug has a doctor’s appointment in two days. He knows that his daughter works that day, so he takes out his SCAN transportation card and makes a call.

    SCAN Club Newsletter Issue 2 Apr 2020

    Coping in Uncertain Times

    We know our members have lived through challenging and uncertain times in their lives. You are a resilient bunch! Even so, in these days of COVID-19, it’s not surprising that many of us are feeling restless, lonely or powerless. Here are some tips for coping during this time.

    SCAN Club Newsletter Issue 2 Apr 2020

    Where You Go When You Need to Know

    Questions about your health or medical care? Call your doctor.

    Do you have concerns about your physical or emotional health, tests and screenings, medications or other treatments? Talk with your doctor or a member of your primary care team.

    SCAN Club Newsletter Issue 2 Apr 2020

    SCAN in the Community

    SCAN began in 1977 as a local collaboration among senior service organizations. While today we serve more than 200,000 health plan members, we also support seniors in the community, regardless of plan membership. There are many ways we do this—here are just a few.

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    • Last Updated on 4/30/2020
    • Y0057_SCAN_12224_2021 
    • 10012020

    *Star rating applies to all plans offered by SCAN Health Plan 2018-2021 except SCAN Healthy at Home (HMO SNP) and VillageHealth (HMO-POS SNP) plans. Every year, Medicare evaluates plans based on a 5-star rating system. Awards and recognition are subject to change each year.

    SCAN Health Plan is an HMO plan with a Medicare contract. Enrollment in SCAN Health Plan depends on contract renewal. SCAN also contracts with the California Department of Health Care Services for Medicare/Medi-Cal eligible beneficiaries. Click here to read the full disclaimer.

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