For information on SCAN’s response to the coronavirus (COVID-19), click here. SCAN members: for guidance in getting care during the current states of emergency and other FAQs, click here.
From Here to There to Get Your Care
Doug’s car is in the shop. The mechanic just called to say it would be three more days before it would be ready. But Doug has a doctor’s appointment in two days. He knows that his daughter works that day, so he takes out his SCAN transportation card and makes a call.
SCAN’s transportation benefit provides a free, convenient service to get to and from medical appointments and the pharmacy. Some members, like Doug, rarely need to use it (but are glad to know it’s there!). Others depend on their SCAN rides to keep up with their medical care.
If your plan includes the benefit, you received a transportation card like this one with your SCAN ID card.
Here’s how to use SCAN transportation:
As soon as possible, call SCAN’s ride provider, MedTrans, to schedule your ride. Reservations must be made at least 24 hours before a ride is needed. If you use a wheelchair, you’ll need to call 48 hours ahead to arrange for the right kind of vehicle.
Have all the details ready when you call, including the date, time and exact addresses of where you want to be picked up and dropped off. If you don’t know what time you’ll need a ride back home, let the representative know you’ll call for a ride after your appointment—but know that you may have to wait longer for that ride.
Wait for your driver at the scheduled time and location. If you need help getting from your door to the car and into the doctor’s office, be sure to let the representative know this when booking your ride. They can schedule you for “door-to-door service.”
If you have to cancel a ride you’ve scheduled, call MedTrans right away! If a driver is already on his/her way when you cancel, you will be “charged” for that ride (there’s no cost, but you will lose one of your rides). The same applies if you are a no-show.