For information on SCAN’s response to the coronavirus (COVID-19), click here. SCAN members: for guidance in getting care during the current states of emergency and other FAQs, click here.
CEO Message: Let’s Keep It Going
We make a commitment to every SCAN member to deliver quality healthcare and exceptional service. That’s what this issue is all about: helping you get the care you need when you need it. But that’s become a little more complicated recently.
As we were finishing this newsletter, the COVID-19 outbreak had everyone sheltering in place. Routine care visits and elective procedures were being postponed. (So, those vision and hearing exams we’ve featured on page 2 will likely need to wait!) SCAN has been monitoring the situation closely and will continue to do so. We’re doing everything we can to help our members stay healthy and get the care they need during this time. I encourage you to check the reliable sources listed on the back page to make sure you have the most current information available.
If you have questions about your care, nothing’s changed: Call your doctor first. But SCAN is here to help, too. We’ve rounded up a list of community organizations that are stepping up their efforts to help with some of the challenges you may be facing, such as food, medication refills and more. Call Member Services if you need that information or support.
Our goal is to always deliver excellent service—not usually, not sometimes, but always. And now, that’s more important than ever.
Chief Executive Officer, SCAN
If you have a doctor’s appointment coming up, it’s best to call before you go. Many doctors are doing appointments by phone so you can remain safe at home and still get the care you need.