Part D Redetermination / Appeal Process
An appeal to the plan about a Part D Drug Coverage Decision we made is called a
Redetermination (Appeal).
Use this process to ask us to review a Part D drug Coverage Decision made by us.
Note: You cannot request a Part D Redetermination (Appeal) if we have not issued a Coverage Determination.
What to do
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To start your Part D Redetermination (Appeal), you (or your representative or your doctor or other prescriber) must contact our plan:
If you are asking for a standard appeal, make your appeal by mailing a written requestvia FAX to: 602-778-3333 or by mail to:
SCAN Healthplan Arizona
Attention: Member Services Department
1313 E. Osborn Rd., Ste 150
Phoenix, AZ 85014
MemberServices@scanhealthplan.com
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If you are asking for a fast appeal, you may make your appeal in writing or you may call our Member Services Department at:
1-888-540-7226, 8:00 a.m. – 8:00 p.m, 7 days a week.
TTY users: 1-800-367-8939, 8:00 a.m. – 8:00 p.m, 7 days a week
When making your written request be sure to include the following information: