SCAN Member Requests
As a member of our plan you may ask a question, request a replacement member identification card, request member materials or change your contact information.
Additionally, as a member of our plan, you have the right to get a summary of information about appeals, grievances and exceptions that other members have filed against our plan in the past.
You May Call:
Please call Member Services at 1-800-559-3500. We are available to help you between the hours of 7:00 a.m. and 8:00 p.m., seven days a week. TYY users call: 711.
You May Write:
P.O. BOX 22616
Long Beach, CA 90801-5616
Attn: Member Services Department
You May Submit Your Request Online:
Member's Name (Required)
If you are inquiring about a member, please provide us with your name:
So we can provide you with the best possible services, please enter the phone number where we can reach you:
Enter your question here
Change My Contact Information
Please enter all the information that has changed.
New Emergency Contact Person
|Emergency Contact Phone Number
Request A Replacement ID Card
You should receive your replacement card within 7-10 business days.
We will mail the replacement card to your address on record. If you have recently moved and would like to update your contact information, please click on the 'I would like to change my contact information' button above.