Welcome SCAN Members!
Here’s where you can find your benefit materials, recent copies of your member newsletter and other helpful information. We invite you to find out more about your SCAN benefits so you can take full advantage of your coverage. If you have any questions, remember: SCAN Member Services is here to help.
|California Member Services
1-800-559-3500 TTY Users: 711
7:00 a.m.– 8:00 p.m
7 Days a Week.
Arizona Member Services
1-888-540-7226 TTY Users: 711
8:00 a.m.– 8:00 p.m
7 Days a Week.
We also have interpreters available,
if you need one.
También tenemos intérpretes disponibles,
si usted necesita uno.
|Email SCAN Member Services at: MemberServices@scanhealthplan.com.
To contact us online click here
ATTN: Member Services
PO BOX 22616
Long Beach, CA 90801-5616
In-person translation is also available for medical appointments. Call Member Services to have a translator meet you at the doctor’s office. We need at least 48 hours notice, but please call as soon as you have made the appointment. This service is free and includes American Sign Language.
Prefer to get your materials online?
We are required to send you certain plan materials every year. You can choose to view those materials online instead. It’s easy to do. Just click on a link below and follow the simple instructions:
Find a Provider
Search for participating SCAN health care providers in your community. Simply click on any of the following.
Get Your Gear On!
Ever wished you had a polo shirt with the SCAN logo over the pocket? Or thought a SCAN cap would be just perfect for keeping the sun out of your eyes? We have a variety of items available with the SCAN logo. Click here to see a few more and find out where to order.
Extra Help for people with limited resources
For those members who qualify for Extra Help: premiums, co-pays and deductibles may vary based on the level of help received. For more information click on the button below.
SCAN Discount Marketplace
We’ve arranged for SCAN members to receive discounts on such popular items as:
- Emergency response
- Hearing aids
- Home delivered meals
- Home healthcare
- Personal care supplies
- And more
click here for details
You are now able to submit feedback about your Medicare health plan or prescription drug plan directly to Medicare using the form below. The Centers for Medicare & Medicaid Services values your feedback and will use it to continue to improve the quality of the Medicare program. If you have any other feedback or concerns, or if this is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227). TTY/TTD users can call 1-877-486-2048. This number is available for you to call 24 hours a day, 7 days a week. By clicking the following link you will be leaving www.scanhealthplan.com Medicare Complaint Form