• Medication Therapy Management Program (EOC language):
  
  We offer medication therapy management programs at no additional cost for members who have multiple medical conditions, who are taking many prescription drugs, or who have high drug costs. These programs were developed by a team of pharmacists and doctors.
  
  We use these medication therapy management programs to help us provide better coverage for our members. For example, these programs help us make sure that our members are using appropriate drugs to treat their medical conditions and help us identify possible medication errors. We offer a medication therapy management program for members that meet specific criteria. We may contact members who qualify for these programs. If we contact you, we hope you will join so that we can help you manage your medications. Remember, you do not need to pay anything extra to participate.
  
  If you are selected to join a medication therapy management program, we will provide you information about the specific program.
  
  
• Drug Utilization Management Program:
  
  We conduct drug utilization reviews for all of our members to make sure that they are getting safe and appropriate care. These reviews are especially important for members who have more than one doctor who prescribe their medications. We conduct drug utilization reviews each time you fill a prescription and on a regular basis by reviewing our records. During these reviews, we look for medication problems such as:
  
  
  • Possible medication errors.
  • Duplicate drugs that are unnecessary because you are taking another drug to treat the same medical condition
  • Drugs that are inappropriate because of your age or gender.
  • Possible harmful interactions between drugs you are taking.
  • Drug allergies.
  • Drug dosage errors.
  
  If we identify a medication problem during our drug utilization review, we will work with your doctor to correct the problem.