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Galanti, G. (1997). Caring for Patients from Different Cultures. Pennsylvania, PA: University of Pennsylvania Press.
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Hall, E.T. (1990). Understanding Cultural Differences. Yarmouth, ME: Intercultural Press.
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Kleinman, A. (1990). Illness Narratives. New York: Perseus Publishing.
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Office of Minority Health, Department of Health and Human Services (2001). National standards for culturally and linguistically appropriate services in health care: Final Report.
Purnell, L.D., & Paulanka, B.J. (1998). Transcultural Health Care: A Culturally Competent Approach. Philadelphia, PA: F.A. Davis Company.
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Please refer to the “Web Resources” pages of this toolkit to find the internet resources that informed the work of the Committee.
www.ahrq.gov/about/cods: Oral, Linguistic, and Culturally Competent Services: Guides for Managed Care Plans. Agency for Healthcare Research and Quality. Rockville, MD. (2003).
www.bcbsfl.com: Blue Cross and Blue Shield of Florida. Healthy People 2010. (2002).
www.bphc.org : Culturally and Linguistically Appropriate Standards of Care. As approved by the Boston HIV Health Services Planning Council on January 11, 2001.
www.cms.hhs.gov/healthplans: Centers for Medicare and Medicaid Services. The Medicare Advantage Organization National QAPI Project for 2003. (2004).
www.cms.hhs.gov/healthplans/opl/opl133.pdf: Department of Health and Human Services Centers for Medicare & Medicaid Services. Operational Policy Letter #: OPL 2001.133. July 16, 2001.
www.erc.msh.org: Management Sciences for Health. Culturally Competent Organizations. CLAS Standards. (2003).
www.lep.gov: Department of Justice, Civil Rights Division, Executive Order 13166. Information and Guidance for Recipients of Federal Funds on Language Access to Federally Assisted Programs and Activities. (2003).
www.omhrc.gov/clas: Office of Minority Health. A Practical Guide for Implementing the Recommended National Standards for Culturally and Linguistically Appropriate Services in Health Care (December 2001).
www.usdoj.gov/crt/cor/Pubs/eolep.htm: Department of Justice, Civil Rights Division, Executive Order 13166. Improving Access to Services for Persons with Limited English Proficiency. Verbatim as released by the Office of the Press Secretary, The White House (August 11, 2000).