SCAN Health Plan : Telephonic Interpreting Companies

Price per Minute: Prices may range from $1.25 to $4.50 per minute. Some companies charge different rates depending on the language requested. Other companies charge the same rate regardless of language. Most rates are negotiable depending on volume.
Start-up Costs: There might be a $150 set-up charge and a $50 monthly service fee, but often these costs are waived.
Staff Training: On-site and teleconferencing training on how to use telephonic interpretation is available.
Connection Time: Connection times range from 30 to 60 seconds.
Other Services: All companies have training materials, custom reports and equipment available. Some have dual handset telephones available.
This list is intended to give you a sample of vendors that offer telephone interpretation services, and is not an endorsement or a recommendation. You should conduct your own research to assess the quality of the services provided by these vendors.

	Industry Specialization	Standards for Interpreters Screening/Evaluation Process, Training of Interpreters	Location

CyraCom International	Medical	Completion of the CyraCom Interpreter Qualification Process	7330 N. Oracle Rd. Tucson, AZ 85704 Phone 800-713-4950 Fax 520-745-9022

Interpreting Services International, Inc. (ISI)	Medical	Completion of the ISI Interpreter Training and Assessment Program (ITAP)	6180 Laurel Canyon Blvd. North Hollywood, CA 91606 Phone 818-753-9181 Fax 818-753-9617

Language Line Services (LLS)	All industries	Completion of the Language Line Medical Certification Program	One Lower Ragsdale Dr. Monterey, CA 93940 Phone 800-752-0093 Fax 800-821-9040

Network Omni Services	All industries	Not specified	1329 E. Thousand Oaks Blvd., 2nd Floor Thousands Oaks, CA 91362 Phone 800-543-4244 Fax 805-446-6693

Pacific Interpreters	Medical	2 yrs of college education Formal training as interpreter Professional certification Active membership in a professional organization	One SW Columbia, Ste. 1950 Portland, OR 97258 Phone 800-311-1232 Fax 503-223-1336

Tele-Interpreters	Medical Legal Insurance	Primarily recruit from interpretation schools	447 W. Burchett St., 2nd Floor Glendale, CA 91203 Phone 877-835-3468 Fax 818-543-6781

Communicating Across Language Barriers

Working with Interpreters

Locating Interpreter Services

Telephonic Interpreting Companies

Language Identification Flashcards

Common Signs

Common Sentences

Employee Language Skills

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Last updated on 11/10/2008