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Member Services – Call Member Services for answers
to questions about your SCAN coverage, eligibility for
services, copayments, and more. Member Services is
available Monday through Friday, 7am to 6pm.
1-800-559-3500 TDD: 1-800-735-2929
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SCAN OnCall® – Talk to a registered nurse any time of
day, 7 days a week. Call SCAN OnCall when you
have health-related questions, for instance about a
medical condition, a medical test, or a medication and
its side effects. 1-800-793-1717
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Transportation – SCAN offers a transportation
benefit for all our members. Call this number 24 hours
in advance to arrange a ride to and/or from your
doctor appointments or your pharmacy.We’ll take care
of the rest. Schedule a ride: 1-866-779-0560
Status of ride: 1-866-779-0561
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Website – Our website is for members as well as their
family and friends. www.scanhealthplan.com
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Thank you for putting your trust in SCAN. We are
looking forward to hearing from you.
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By now you’ve received your first prescription drug usage
statement also called an Explanation of Benefits (EOB) in
the mail. And a number of you immediately called Member
Services with questions.We understand why. This is the first
time we are sending you this new Medicare-legislated form.
What this statement is supposed to do is let you know how
much you’ve paid to-date on medications as well as how
much SCAN has paid on your medications. SCAN members
in Los Angeles County may have noticed that their benefit
limit was listed incorrectly on their March statement – it was
corrected on their April statement.
The EOB statement is NOT a bill. It’s for your information
only. No action is needed on your part. In fact, most of you
will be able to easily track the amount you’ve spent on your
prescription drugs on your own. If you do have questions
about this statement though, please continue to call on
Member Services at 1-800-559-3500.
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