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“Every time I’ve called for help they were always able to help me
solve the problem.”
“I felt they were a life saver.”
“It’s reassuring to know that there is someone there who is
competent and knowledgeable to help when the help is needed.”
“The nurse I spoke to was very good. She suggested what to do and
when I saw my doctor he said the same thing.”
“The nurse was very pleasant. I was very stressed at the time and
she was patient with me.”
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SCAN OnCall is your telephone link to health information 24 hours
a day, every day of the year. When you dial the toll-free number,
a registered nurse who can answer your specific health questions
will answer your call.
Some of the most common questions we receive are about
prescription and over-the-counter medications, problems with
dizziness, and problems or injuries related to falls.
“SCAN OnCall is a great source of information that helps members
make decisions on how to treat a condition at home,” says SCAN
Project Specialist Melanie Weir. “But we don’t replace a doctor’s
care. The nurses know when they need to send a caller to the
doctor. It’s about getting the right information at the right
time.”
If you need health information, call for yourself and see how
helpful it is. Remember, SCAN OnCall is for questions about
health and medical care. If you have questions about your SCAN
benefits, call Member Services. We also want to remind you that
both SCAN OnCall and Member Services can assist callers in
virtually any language.
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1-800-793-1717
24 hours, 7 days/week
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1-800-559-3500
TDD 1-800-735-2929
Monday through Friday
7:00am to 6:00pm
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If you think you are experiencing a medical emergency, dial 911.
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