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The following are frequently asked questions from SCAN members. Simply click on any of the questions listed to find answers.
If you have any questions not addressed here, or if you would like more information on any aspect of your membership, please call SCAN Member Services at 1-800-559-3500, 7:00 a.m. - 8:00 p.m., 7 days a week. TTY users call: 1-800-735-2929.
Benefits and ServicesChargesDoctorsHeathcareID CardsEmergenciesPrescriptions
| Q: | I understand that SCAN covers transportation. How do I arrange for a ride? |
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You are covered for transportation by passenger vehicle, taxi or wheelchair van for routine medical appointments with a SCAN contracted provider, as well as to fill a prescription at a SCAN contracted pharmacy. Ride limits may apply. Please call the SCAN transportation Department to schedule a ride at least 24 hours in advance for a taxi or passenger vehicle and at least 48 hours in advance if you need a wheelchair van. To arrange for a ride, call 1-866-779-0560.Back to questions
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| Q: | I have friends who are interested in joining SCAN. What should they do? |
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Click on the Discover SCAN button below to find out more about the benefits and ways you can become a SCAN member. Or call Member Services and a representative will be happy to provide assistance.
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| Q: | What should I do if I receive a bill for covered services? |
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You should not receive a bill from your primary care physician or authorized specialists for covered services. If you do, please call Member Services and a representative will resolve the issue.Back to questions
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| Q: | I live in a county that has a monthly premium. How will I be billed, and how can I make payment? |
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Members who live in a county with a monthly plan premium will receive a bill in the mail about the 25th of the month, and it is due by the 5th of the following month. SCAN accepts checks or money orders. Or you can choose a more convenient way to pay. It’s called AutoPay, and it allows you to have your monthly plan premium automatically deducted from your checking or savings account. This service is available at no cost to you. Call Member Services to receive a bank authorization form to learn more about this hassle-free way to pay.Back to questions
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| Q: | I’m interested in changing doctors. What should I do? |
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You may change your primary care physician at any time and for any reason. To find a SCAN contracted doctor in your area, click on the Find a SCAN Doctor button below to search for a doctor online. Or call Member Services, and a representative will be happy to help you find a doctor in your area. If you call to switch physicians by the 20th of the month, the change will be effective on the first of the next month. A change after the 20th will take effect on the first of the following month.
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| Q: | Does SCAN cover physical exams? |
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SCAN offers annual routine physicals for no co-pay. We encourage you to get such an exam as an important step to protect your health.Back to questions
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| Q: | I’m a new SCAN member. When can I expect to receive my identification card? |
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Approximately 10 days after your application is processed by SCAN, we mail a permanent I.D. card to your home.Back to questions
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| Q: | I’ve lost my ID card. How can I get a replacement? |
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Just call Member Services and they will order a replacement card for you. You should receive your new card within a week. Back to questions
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| Q: | What should I do if I’m away from the SCAN service area and I need emergency care? |
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Your SCAN benefits include worldwide emergency coverage. Go to the nearest emergency room and present your SCAN membership card. You do not need prior approval from SCAN to receive covered emergency care. We do ask that you or a member of your family contact SCAN within 48 hours of receiving emergency services.Back to questions
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| Q: | What pharmacy can I use to fill my prescription? |
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| Q: | How do I find out if the medication I’ve been prescribed is covered by SCAN? |
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You can look up your medication online, by clicking on the button below for SCAN’s Drug Formulary. Your copayment will vary depending on whether the prescription is for a generic, brand, or additional brand medication. Or, call Member Services for more information.
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| Q: | I'm on a limited income. How can I save money on my medications? |
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Ask your doctor if the medication prescribed for you has a generic equivalent. Generics cost less than brand name drugs, and the less a drug costs, the lower your copayment will be. You can also save by using SCAN's mail order pharmacy, Express Scripts. A 90-day supply by mail costs you less than obtaining a 31-day supply at your local pharmacy. Click on the go button to get more information about ordering prescriptions online through Express Scripts.
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| Q: | What's the largest supply of a medication I can get at any one time from my SCAN contracted pharmacy? |
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Some local pharmacies may give you a 90-day supply of your medication. Click on the go button to search for the pharmacy nearest you.
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| Q: | How do I get diabetic testing supplies covered with SCAN? |
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You will need to have a prescription issued by your doctor and take the prescription to a SCAN contracted pharmacy. SCAN covers Accu-chek (Roche) & One touch (Lifescan) brand products. Covered items include: Glucometer, Lancing Device, Test Strips, Lancets, and control solution. Back to questions
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| Q: | I am going on vacation but the pharmacy says that SCAN won’t cover my medications because they are too early to refill? |
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Scan does cover vacation supplies. Your pharmacy can contact the Pharmacy Help Desk number on the back of your ID Card to request a vacation fill. Under your vacation supply benefit, you are able to receive three 31 day supplies or one 90 day supply at your in-network retail pharmacy per drug per calendar year.Back to questions
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