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Your good health is our top priority at SCAN. For over three decades, SCAN has met
the diverse health care needs of Medicare beneficiaries like you with the widest array of
medical and personal care services available.
Our goals are simple: to keep you healthy and independent. We
invite you to find out more about your SCAN benefits and make
the best use of your coverage so that, together, we can achieve
these goals.
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Member Services
1-800-559-3500
7:00 a.m.– 8:00 p.m
7 Days a Week.
We also have interpreters available,
if you need one.
También tenemos intérpretes disponibles,
si usted necesita uno.
TTY: Users: 1-800-735-2929
Or
To contact us online click here.
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Beginning January 1, 2012, Walgreens will no longer be participating in the Express Scripts/SCAN network.
Express Scripts and SCAN are working together to tell you about an important change: Walgreens* has announced that their stores will no longer be a part of our pharmacy network. This change will happen on January 1, 2012. There are more than 56,000 other pharmacies in our network willing to serve you.
Express Scripts and SCAN will make sure you can still get the medicines you need when you need them.
Walgreens will still fill your prescriptions through the end of 2011, but you might want to move any prescriptions you now fill at Walgreens to another pharmacy sooner rather than later. Think about doing it today to avoid the rush at the end of the year. Remember: You will need to move your prescriptions by January 1, 2012.
It’s easy to find another pharmacy.
There are often other network pharmacies within a few blocks of a Walgreens. Many of our network pharmacies are as easy to get to as your local grocery or other stores where you shop. Choose the one that is most convenient for you.
Click here to find other network pharmacies.
It’s easy to change pharmacies.
Move prescriptions to your new pharmacy by doing one of the following:
- Take your prescription bottle to your new pharmacy; they will call your old pharmacy for you.
- Call your new pharmacy and ask them to call your old pharmacy.
- Ask your SCAN doctor to call your new pharmacy with your prescription information.
We apologize for any inconvenience this may cause you. Remember, your care is very important to us. Feel free to call SCAN Member Services at 1-800-559-3500, 7 days a week, from 7 a.m. to 8 p.m., for more information. TTY users call 1-800-735-2929.
* Walgreens-owned affiliates include Duane Reade, Happy Harry’s and OptionCare.
Express Scripts is the Pharmacy Benefit Manager for SCAN Health Plan. You must use network pharmacies to access your prescription drug benefit, except under non-routine circumstances.
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Every year, Medicare requires that we mail plan materials to each of our members. However, we can now offer you the opportunity to view your plan materials on-line. You will no longer have to deal with those heavy books.
It's easy to do! Just click on the button below and complete the simple form on the next page. All that is required is your name or your member id number, date of birth, and e-mail address.
If you have already selected to receive your plan materials on-line, and you need to update your e-mail address, click on the button below and complete the "Update My E-mail" section.
If you have already elected to receive your plan materials on-line, and want to view them now, click on the button below to view your materials.
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Get health information by phone from
registered nurses, available FREE to you
as a SCAN member 24 hours a day, 365
days a year.
Simply call toll-free: 1-800-793-1717
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SCAN Health Plan offers many benefits seniors need to stay
healthy. Learn more about your unique health plan benefits by
selecting the Plan you currently have and the county in which
you reside.
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With a dedicated staff of experts in medicine, gerontology,
psychology, social services and more, SCAN is continuously
working to do more than simply provide health care. SCAN can
also help provide the information you need to address your
health concerns, to take preventive measures so you can stay
healthy longer, to assist with disease management, and to
identify health-related issues before they become serious. Click
on the go button to find out more.
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We’ve arranged for SCAN members to receive discounts on such important health
and safety items as nutritional supplements, emergency response systems and
more.
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From Frequently Asked Questions about SCAN to a directory of
Community Health Resources, find additional information online
through a variety of health care resources by clicking on the go
button.
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At SCAN, we know the importance of understanding your pharmacy
benefit, so we want to provide you with our Drug Formulary. A
Drug Formulary is a list of drugs covered under your SCAN
pharmacy benefit. Click on the go button to determine if a
medication is covered under your SCAN pharmacy benefit.
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To find out more about ordering prescriptions online via Express
Scripts, the SCAN contracted mail order pharmacy, click on the
go button.
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You are now able to submit feedback about your Medicare health plan or prescription drug plan directly to Medicare using the form below. The Centers for Medicare & Medicaid Services values your feedback and will use it to continue to improve the quality of the Medicare program. If you have any other feedback or concerns, or if this is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227). TTY/TTD users can call 1-877-486-2048. This number is available for you to call 24 hours a day, 7 days a week.
Medicare Complaint Form
You may also visit the Office of the Medicare Ombudsman (OMO): The Medicare Beneficiary Ombudsman can help you with complaints, grievances, and requests for information. To be directed to the Office of the Medicare Ombudsman, please click on the following link:
Office of the Medicare Ombudsman
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