The ICE for Health Cultural and Linguistic Work Group would like to acknowledge the individuals listed below for the knowledge they shared in the creation of the materials for the tool kit. Each member contributed their time, experience and skills to the process of developing and testing the resources contained in this kit. Peggy Payne MA, CDE ICE C&L Chair, Editor coordinator/team Director of Diversity & Mbr.Ed. SCAN Health Plan® Long Beach CA 90801 Diana Carr, MA Tool Kit Work Group Chair, Editor coordinator/team Cultural and Linguistic Specialist Health Net of California, Inc. Pasadena, CA 91106 Nhu-Hao T. Duong, MBA Tool Kit Team Lead Director, Customer Service CalOptima Orange, CA 92868 Janie Tyre MPA Tool Kit Team Lead VP Marketing and Mbr. Services Santa Clara Family Health Plan San Jose, CA Regina Ziashari, MPH, CHES Tool Kit Team Lead Cultural & Linguistics Specialist Care1st Health Plan Alhambra, CA 91803 Tina Vu Senior Health Education/C&L Coordinator UHP Healthcare Inglewood, CA 90303 Nancy C. Walker Manager, QI Blue Cross of California Walnut Creek, CA 94596 Susana Razo MPA, Health Education & Cultural and Linguistic Manager Santa Clara Family Health Plan San Jose, CA Margie Akin, PhD Editor team Cultural and Linguistic Specialist Molina Health Care, Colton, CA Associate Research Anthropologist University of California, Riverside Claudia Brauer Editor team/layout Senior Quality Compliance Analyst Blue Cross and Blue Shield of Florida Miami, FL 33122 Amy Bussian Bennett Director, Medicare/Medicaid Blue Cross and Blue Shield Association Chicago, IL 60601 Smita S.Dandekar Clinical Research Manager Blue Cross of California Woodland Hills, CA. 91367 Sandi Deckinger, MPA. RN Quality Assessment Director Chinese Community Health Plan San Francisco, CA 94133 Lee Kervin C&L Program Specialist Blue Cross of California Camarillo, CA 93012 Lisa M. Kregel, MBA, Manager, Geriatric Research & Health Ed. Dep. of Healthcare Informatics SCAN Health Plan Long Beach CA 90801-5616 Elizabeth Le Editor team Manager, Customer Service CalOptima Orange, CA 92868 Jerilou Livingston Independence Blue Cross, Philadelphia Philadelphia, PA 19103 Gloria Orellana, MPH Manager of Health Ed. and C& L Services Universal Care Signal Hill, CA 90755 Sunny Pak Project Manager National L&C Programs National Diversity Kaiser Permanente Oakland, CA 94612 Nancy Rodriguez, BSN, RN, CPHQ, PAHM – Sr. Quality Mgmt. Compliance Specialist Blue Cross Blue Shield of Georgia Atlanta, GA 30326 Philip Smeltzer HealthNow NY Buffalo, NY 14240 Silvana Ricci RN, BA HSA, CPHQ, Quality Improvement Specialist Santa Clara Family Health Plan San Jose, CA

Title VI

CLAS

Executive Order 13166

Bibliography

Web Resources

Acknowledgement of Contributors