SCAN Long Term Care is part of the SCAN family, a non-profit group of health plans, whose mission is to provide quality care to meet the needs of the elderly and physically disabled. SCAN has been providing care to these members for nearly thirty years.

SCAN Long Term Care is proud to offer quality services to members who are enrolled in the Arizona Long Term Care Systems (ALTCS) program in Maricopa County.

  • Doctors - Choose from a network of over 2,600 primary and specialty care physicians developed specifically to meet your needs.
  • Case Manager "Your Partner In Healthcare" - Develop a personal relationship with a dedicated case manager whose goal is to work with you to keep you healthy and independent.
  • SCAN OnCallTM for Arizona - Get health information by phone from registered nurses, available FREE to you as a SCAN member, 24 hours a day, 7 days a week. Simply call, toll-free 1-(877)-582-7226.
  • SCAN Connections Resource Center - Come visit our community resource center to get health care information and to learn more about community services and resources. SCAN Connections is scheduled to be open in early 2007.

If you or a family member would like to join SCAN Long Term Care, contact your local ALTCS office about eligiblity.

Glendale Office:(602)-417-6000
Phoenix Office:(602)-417-6600

Click here for ALTCS program description and limitations.

or

If you want more information about SCAN Long Term Care call 1-(888)-540-7226.

Important Notice About Walgreens, click here

ALTCS Member Benefit Reduction Notice, click here

MVD Photos Added To AHCCCS On-Line Eligibility Verification
To help protect your identity and prevent fraud, AHCCCS is adding pictures to its on-line verification tool that providers use to verify your coverage. If you have an Arizona driver's license or state issued ID, AHCCCS will get your picture from the Arizona Department of Transportation Motor Vehicle Division (MVD). When providers pull up the AHCCCS eligibility verification screen, they will see your picture (if available) with your coverage details.

For more information, visit the AHCCCS website, click here

  • Adult Day Health Care
  • Adult Foster Care
  • Assisted Living Center
  • Assisted Living Home
  • Behavioral Health Services
  • Emergency Alert System
  • Home and Community Based Services
    Attendant Care
    Home Delivered Meals
    Personal Care
    Homemaker Service
  • Home Lab Work
  • Home Modifications
  • Hospice Services
  • Hospital Services
  • Nursing Facilities
  • Physician House Calls
  • Physician Services
  • Prescription Drugs
  • Respite Services
  • Transportation

For more detailed information about services, please click here.


These links are provided for informational purposes only. SCAN Long Term Care / SCAN Health Plan Arizona does not endorse and has no control over or responsibility for the linked sites or the content, advertisements, materials, products or services available on or throughout these sites.

We understand that there is a lot of information when joining a new health plan. To make it easier for you, we have the following tools:

AHCCCS Performance Measures
AHCCCS Prescription Benefit Letter
2012 Member Handbook
2011 Preferred Drug Search
2011 Preferred Drug List
2011 Preferred Drug Updates
Urgent Care List - Next Care
Cultural Competency
Performance Measures
Practice Guidelines
Provider Search
Smoking Cessation
Is it time for your shot?
Adult Health Screening and Immunization Schedule
Adult Immunization Schedule
Child Immunization Schedule, 0 - 6 years
Child Immunization Schedule, 7 - 18 years
Catch-Up Immunization Schedule, 4 months – 8 years
Member and Provider Surveys
AHCCCS Provider & Member Survey
SCAN Member Survey
SCAN Provider Survey

ALTCS Satisfaction Survey – 2008
Summary Report
Full Report

SCAN Long Term Care Newsletter click here
"It’s easy tostay with scan",
"Case Management Department",
"10 Tips for Healthy Holiday Eating",
"Get a Flu Shot, Not the Flu",
and more...

Click here to view past issues.

In addition to arranging your medical benefits, our goal is to provide you with the information you need when you need it. We have friendly and knowledgeable member service representatives who are waiting to help you with your questions about:
  • Finding a doctor
  • SCAN Long Term Care
  • The quality of care you are getting
  • Your appeals and grievance rights
  • Your benefits
You can call our Member Services (se habla español) toll-free at 1-(888)-540-7226. For TTY Services call 1-(800)-367-8939, Monday through Friday, 8:00 a.m. - 5:00 p.m.

If you would like information about our Medicare Special Needs Plan, click here.

Link to this online resource, provided free to you as a member of SCAN, which offers comprehensive health information. Search an array of health topics and find over 3,000 health tips online. Simply click here:

Seasonal Flu is serious and possibly life threatening. The flu spreads very easily and anyone can get it. Please visit the links below for symptoms, prevention and updated information about the Seasonal Flu.

Stay Well during Flu Season – Symptoms & Prevention

Flu in the News – Updated Seasonal Flu Information

Reconocemos que hay mucha informacion cuando se inscribe a un plan medico nuevo. Para facilitar el proceso, tenemos lo siguiente para ayudarle:

  • Member Services: 1-888-540-7226
  • Transportation: 1-877-270-9240
  • SCAN OnCall: 1-877-582-7226
  • TTY Users: 1-800-367-8939
  • Website: www.scanlongtermcare.com
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Last updated on 2/1/2012